Frequently
Asked
Questions

The entire venue can fit 180 people, which at any given time would need to spread 66 people inside escape rooms, 65 standing inside of our conference room space, and another 50 people spread throughout our reception areas and garden patio adjacent to the conference room. We’d put in place signage to help control the flow of traffic with a group this size to facilitate seamless crossover from games to socialising. The largest group size that can convene in the same physical space (our conference room) is 65 people, standing. We can always have one of our team show you the venue prior to booking with us.

We have a maximum capacity of 6 people in one escape room for optimal escape game play and health and safety purposes.

We have set times but we can accommodate bespoke starting times for an additional fee of £80 per room. The only time slot that would not incur a bespoke start time would be the first slot and we can start games as early as 9am for a group booking of 3 or more rooms.

We recommend allotting 80-90 minutes for the escape game only experience. The escape social package lasts 2.5 hours. The full venue hire starts at a 4 hour minimum experience.

You can either pay via card through our webpage payment portal, using any of the major carriers, Amex, gpay, or apple pay. Alternatively, we can invoice your group and accept BACS transfer payments. We are also experienced in filling out regular vendor forms and receiving a direct deposit. Do let us know when making an enquiry how you would prefer to pay.

We can set rooms and function space hire aside for up to two weeks, pending availability. Within those two weeks, you would need to pay either a minimum non-refundable deposit amount or the full amount to secure your booking. The minimum non-refundable deposit is equal to the value of a team of 3 for each room in your booking + the space hire cost if applicable to your booking. Your food order (if applicable) and any additional player expense would be paid closer to your event date or on the day with one-time card payment.

We do not offer refunds on any transactions according to our terms and conditions. However, we offer an agreeable voucher policy, issuing vouchers for the original amount paid at no additional cost if given at least 14 days notice of the anticipated booking rescheduling request or cancellation request. Vouchers are valid for 6 months from creation and can be extended for up to another 6 months. If we’re given less than 14 days and up to 24 hours notice of a booking's team size needing to be reduced due to anticipated absences, we can process the vouchers for the amount equal to the number of players who cannot make the event date. We do not offer vouchers or refunds for no shows on the event date.

We offer four different escape games that have at least one copy of each, allowing for healthy competitive team building and removing any worries about spoiling the missions for colleagues during post-escape discussion. There are 3 copies of Operation Blacksheep and 4 copies of Plan 52, which cater perfectly for large groups of up to 18 people playing across three different units, and 24 playing in four different units. Our other two missions, Revenge of the Sheep and cQ ORIGENES are also based in our all age friendly universe of a secret spy agency committed to saving the world from a disastrously dangerous villain. Our rooms can even double as unique meeting spaces during a full venue hire. Whether your event involves training breakout sessions or interviews, our rooms are great backgrounds for your team's productivity.

We have two function spaces, which are ideal for internal meetings, group presentations, training days, or product releases. Our Apollo Room space is slightly smaller and ideal for groups 6-18 people in size. Our conference room space fits up to 25 in a boardroom layout, or 45 in a theatre style layout. We have AV functionality in each room for powerpoint or video presentations.

The conference room space is roughly 4.3 metres X 11 metres in size. There is a garden patio with furniture and greenery adjacent to the conference space as well.

The Apollo room space is roughly 4 metres X 5.8 metres in size

Our trusted partner Eden Caterers can accommodate any food you require and we will coordinate your order making adding food to your special day a breeze. From cold individually packaged lunch options to popular shared platter options, breakfast items, or even hot meals, Eden Caterers can provide them all. We need to submit your food order at least three days prior to your event date, so we require your food order to be relayed to us five days out from your booking.

We do not offer discounts to team building groups for our package rates unless they are charities or qualify for a blue light discount and their total group size is 24 players or more. The discount is £5 off per person from quoted package offer rate. For groups less than 30 guests, who are booking a package offer, we can offer an in kind discount on a case by case basis (eg. reduced space hire, or additional merchandise). For group’s booking only the escape room team building activity, and booking between Monday through Friday, our reception team can help apply a £5 per person discount to your group’s booking regardless of team size.

For every booking made via our website (and paid for online) you will receive an automated email booking confirmaiton and receipt which includes a VAT price breakdown.

If you are booking on behalf of a VAT registered company or you are paying via BACS transfer, you can also request a separate invoice.

Please note that either a minimum non-refundable deposit or full payment must be made before the day of your booking. For more information, please check our Terms & Conditions.

Yes, you can check out using any major card provider including Amex.

Yes. To find out more about our meeting spaces, please click on the link. For prices, availability and booking, please get in touch.

Some of our packages with private space include light snacks and hot beverages. Our catering partner for any lunch, buffet style meals or alcoholic beverage offerings is Edens Caterers. Guests using one of our meeting rooms are also welcome to make arrangements for catering & food deliveries on their own. Whether you take a recommendation from us or plan it yourselves, we’ll be on standby to make sure the drop-off runs smoothly.

Our in-house design team can create custom branded team prizes/awards or personalized items for each team member as long as there is enough lead time for your request. We advise getting in touch at least 3 months prior to your event date. If you are looking to customize your event in any way, please get in touch with our team to discuss options.

Groups larger than 66 people will be required to book more than one session, spreading across two time slots. Our full venue hire package would suit your group best. Please get in touch with our team for more information and we will help you build a schedule that best fits your group size needs

We have a referral programme which also doubles as our loyalty scheme. Follow this link to sign up and learn more.

Yes, we do! :) The hen/stag gets a little gift from Mr Q: a team photo magnet. Therefore, if you are booking for a hen or stag do, make sure to tick the relevant box before checkout to let us know.

Definitely. Depending on the room you have booked or plan to book, we can help you hide gifts and surprises. Simply get in touch with our team via the Contact us section to enquire about the possibilities.

Yes, you can! :) Some merchandise or personalized items (e.g. mugs) might require more lead time than others, therefore, we recommend getting in touch with us at least 2 weeks before your booking day.

Although we do not allow food & drinks in our briefing area or in the escape rooms, you can hire our meeting room for before or after your game. For more information, please contact us.

Yes. To find out prices and availability and to book our meeting room for before or after the game, please get in touch.