Cover picture image by clueQuest escape room in london

Frequently
Asked
Questions

Booking Help

Go to our Booking page and use our calendar to look up and select the date, time slot and mission you want to play. You can use the top right orange button above the calendar to toggle between full Week or Day view.

You can add as many rooms as you like - your selection will be visible in section 2, under the calendar - and as many players per room as you require. Please double-check that you have chosen the right date and time and entered the correct contact details before you checkout.

A booking confirmation email containing a link to all the relevant details (date, time mission etc) will be sent out to you only if payment is successful.

Do not panic. :) Simply get in touch with us via the number listed in the Contact us section or in your booking confirmation as soon as you realise that you have made an error and our team will advise you from there.

After successful payment has been made, our system will automatically send you a booking confirmation email containing a link to your booking details. Please open that link and double check that all booking details are correct.

If you have not received an email confirmation from us within 30 minutes of finalizing payment, please double-check your spam folder.

If your confirmation email is still missing, and you have been charged for the booking (i.e. have an e-receipt from PayPal or your bank), then please get in touch with our team as soon as possible quoting the name you booked under and the date, time and mission you've booked for.

Yes you can, provided that you already have less than 6 players booked in per room or that we have additional rooms available to add to your booking.

To make sure that you get the best experience, please arrive 10 minutes prior to your booking. For more information, please check our Terms & Conditions.

Since clueQuest is a live immersive experience with a fixed start time (just like the theatre, a concert or a sports event), we can not allow delays which are longer than 15 minutes after the time stated on your booking confirmation.

In case you are running late or can no longer attend for whatever reason, please call us on +44 (0) 7745 590 791 and we will do our best to accommodate you.

You can find our Cancellation & Rescheduling policy under Section B of our Terms & Conditions. If you need to cancel/reschedule a booking please get in touch as soon as possible with our team using the contact details from the Contact us section.

We send out team photos the next day after your experience, so please check your inbox (and spam folder, just in case). If you cannot find the email with your team photo, please drop us a line and we'll chase it up for you.

Yes. Unless the date & time slot you want us to provisionally set aside for you is not within less than 7 days of contacting us.

In case your booking session got timed out or you leave the PayPal payment page our system will block the time slots you were trying to book for 20 minutes. After this time has elapsed, you can attempt to re-book the slots.

If you continue to experience issues, please get in touch with our team.

Due to the nature of our business (i.e. live experience) we can not refund in case team members drop out, but we will do our best to help you reschedule when possible if this affects the capacity of the rest of the group to attend.If you are unsure of the final numbers attending a game session, then we advise to book for the minimum amount of players required per room, which is 3. You can then add more players before or on the day of your booking.
If you are unsure of the final numbers attending a game session, then we advise to book for the minimum amount of players required per room, which is 3. You can then add more players before or on the day of your booking.

You can read our full cancellation & rescheduling policy in our Terms & Conditions.

Mission

An escape room or escape game is usually a real life adventure game in which players are given a set amount of time to solve their way out of an immersive, fictional scenario using teamwork and logic.

At clueQuest, each team gets 60 minutes to escape and a designated game host to look after your game and help you along the way with cryptic clues and hints if you get stuck.

We have often been praised as a quirky and affordable option for team building or for family & friends outings with a difference. Our staff's enthusiasm and dedication to making every team's experience special, as well as our accessible gameplay and fun design make us one of the UK's top escape rooms according to TripAdvisor rankings.

You can read more reviews about us in TimeOut, The Londonist, on our Facebook page or on Google.

We've designed our games to cater for different team types (i.e. from 'rookie agents' to 'escape room veterans'), therefore we recommend reading the mission specs,which are usually found on the dedicated mission pages, before choosing the one with the right level of challenge for you and your team.
We have two missions, PLAN52 and Operation BlackSheep, recommended for escape room veterans and rookies alike, and for those who love a challenge, there's Revenge of the Sheep and cQ ORIGENES.

Please note, however, that different teams will have different experiences. Choosing a room perceived as less challenging does not necessary guarantee a successful escape - it's all up to how well you work together! :)

Although our rooms were originally designed for teams of 3-6 players they are certainly doable by teams of 2, although more help may be needed. For groups larger than 6 players, multiple rooms can be booked for the same time slot - for example, a group of 10 can split into two teams of 5 and book two identical units (rooms). This way everyone can enjoy the same mission and you can even race each other to make it more fun! If you have any questions regarding your team size, please get in touch via the Contact us section.

Go to our Booking section to check our real time escape room availability for to up to 4 months in the future.

We have off-peak (£30 pp) and peaktime prices (£35 pp). You can find these on our Booking page. For assessment or meeting space prices please get in touch.

Be prepared to spend between 80 to 90 minutes at our venue. This includes your briefing before the game, the actual gameplay (60 minutes) and an after-game team debrief with photos.

To make sure that you get the best experience, please arrive 10 minutes prior to your booking.

Not at all. We are a family-friendly venue and our escape rooms do not include any jumpscares, or otherwise frightening elements. Unless you are afraid of yellow mice or super-villain sheep.

Anything you feel comfortable in. Our rooms do not require any significant amount of athleticism, as it is more a mission of your mind than of your muscle.

clueQuest is a fun escape game for all ages, although children under the age of 9 might find it challenging or have difficulty keeping focus long enough to engage with the puzzles.

For teams of children under 16 we require the supervision of one adult per team (e.g. for three teams of children,three adults will be required to join them in the escape rooms). Please be aware that our former 'adults go free' policy is no longer in place, and therefore all members of a team must pay for admission. For more information, please check our Terms & Conditions.

Yes. In case you have large suitacases or travel luggage, you can ask our game hosts to store them away for you; small handbags or backpacks can be taken along in the escape room.
If you have booked our meeting room as part of your day, then you can securely leave all your belongings in there for the whole duration of the game.

Definitely. You can add merchandise to your cart when booking your escape rooms. Alternatively, you can also purchase merchandise and team memorabilia on site, after your game.

We do not have any active group discounts at the moment. However, if you sign up to our mailing list, we periodically offer our subscribers discounts and extras. In order to subscribe, simply enter your email at the bottom of this web page or tick the marketing comms box just before checkout. You have the option to unsubcribe from our mailing list at any time.

Yes. You can request our public liability insurance policy via the Contact us section.

Yes. We make sure that regular checks and drills are carried out in order to ensure the safety of our staff and customers at all times. If you need any more info please refer to our Risk Assessment and Health & Safety Policy.

Corporate teams

We currently have a maximum venue capacity of 66 players per time slot (session). If your group is larger than 66, then we recommend booking two consecutive sessions.

Contact us for more information and advice on how to plan your visit at clueQuest.

For information on our current Corporate offer please visit our Corporate team building page or get in touch with our team.

Yes. To get an automated quote for team building sent to your email, please fill out the form on our Corporate team building page.

For every booking made via our website (and paid for online) you will receive an automated email booking confirmaiton and receipt which includes a VAT price breakdown.

If you are booking on behalf of a VAT registered company, you can also request a separate invoice.

Please note that full payment must be made before the day of your booking. For more information, please check our Terms & Conditions.

Yes, you can check out using any major card provider including Amex.

Yes. To find out more about our meeting spaces, please click on the link. For prices, availability and booking, please get in touch.

Guests using one of our meeting rooms are welcome to make arrangements for catering & food deliveries. If you are stuck for food options, we're here to help. Whether you take a recommendation from us or plan it yourselves, we'll be on standby to make sure the drop-off runs smoothly. Tea and coffee will additionally be available upon request.

Our in-house design team can create custom branded team prizes/awards or personalized items for each team member. If you are looking to customize your event in any way, please get in touch with our team to discuss options.

Groups larger than 66 people will be required to book more than one session. Please get in touch with our team for more information and we will help you build a schedule that best fits your group size needs

We have a referral programme which also doubles as our loyalty scheme. Follow this link to sign up and learn more.

Birthdays & Anniversaries

Yes, we do! :) The birthday person gets a little gift from Mr Q: a team photo magnet. Therefore, if you are booking for a birthday, make sure to tick the relevant box before checkout to let us know.

Although we do not allow food & drinks in our briefing area or in the escape rooms, you can hire our meeting room for before or after your game to enjoy the cake. For more information, please contact us.

Definitely. Make sure it's wrapped before we put it in the room. Simply get in touch with our team via the Contact us section to enquire about the possibilities of hiding a gift in our rooms.

Yes, you can! :) Some merchandise or personalized items (e.g. mugs) might require more lead time than others, therefore, we recommend getting in touch with us at least 2 weeks before your booking day.

Yes. To find out prices and availability and to book our meeting room for before or after the game, please get in touch.

Bookings for Hen & Stag Dos

Yes, we do! :) The hen/stag gets a little gift from Mr Q: a team photo magnet. Therefore, if you are booking for a hen or stag do, make sure to tick the relevant box before checkout to let us know.

Definitely. Depending on the room you have booked or plan to book, we can help you hide gifts and surprises. Simply get in touch with our team via the Contact us section to enquire about the possibilities.

Yes, you can! :) Some merchandise or personalized items (e.g. mugs) might require more lead time than others, therefore, we recommend getting in touch with us at least 2 weeks before your booking day.

Although we do not allow food & drinks in our briefing area or in the escape rooms, you can hire our meeting room for before or after your game. For more information, please contact us.

Yes. To find out prices and availability and to book our meeting room for before or after the game, please get in touch.

Gift vouchers

You can buy clueQuest gift vouchers from the Voucher section of your website.

Except for some special cases, vouchers purchased via our website or received as gifts are valid for 12 months from the date of purchase. The expiration date is always listed on the pdf which is downloadable after purchase.

Vouchers and promo codes can only be redeemed on our online booking page, at the payment page. Simply add the voucher or promo code in the relevant field before finalizing your booking. Don't forget to include any hyphens, as they are a part of the code.

Get in touch with our customer care support team if you are encountering any issues with your voucher.

No. Unlike promo codes, voucher codes can be used for a single transaction only, so be sure to spend their whole value as part of your booking (for instance by adding merchandise or multiple games to the order).

You can request to have the validity of a gift voucher extended by up to an additional 6 months. Simply contact our team and confirm your voucher code. Please note that there is a limit of one validity extension per voucher.

Special circumstances, facilities & accessibility

Yes! We have one copy of Operation BlackSheep and cQ ORIGENES, and two copies of PLAN52 and Revenge of the Sheep which are accessible by use of a wheelchair lift. Not all puzzle elements may be reachable by an individual in a wheelchair, but if your entire team are wheelchair users, please get in touch in advance and we can re-arrange the room or advise in your specific case. There are no physical challenges within the rooms, and all games take place on a flat surface (no steps/stairs or crawling required). Note, due to the weight limit of the wheelchair lift, we may not be able to accept bookings from powered wheelchair users. Please contact customer service to discuss your situation further.

Yes. There are no physical challenges or fear factors involved. clueQuest is all about engaging with your team and having fun while finding clues and solving puzzles in a clean and safe environment. So expecting parents should also be able to enjoy the experience.
Seating is available in all our rooms and players can exit the game at any time in case of an emergency.

Our escape rooms are fair-sized, however, personal experiences may vary depending on the degree of claustrophobia (mild or severe).

Upon request, we can leave the access doors to your room open during the game as this will not dampen your experience.

Some game elements (e.g. flashing lights, sound effects, time pressure etc) might be seizure triggers, however, since everyone if different, it is up to you to decide if this type of activity is right for you.

We use light effects in Revenge of the Sheep and cQ ORIGENES and sound effects in all 4 of our missions.

We play background music and sound effects during all of our games. Although PLAN52 and Operation BlackSheep can be solved without the aid of audio, Revenge of the Sheep and cQ ORIGENES are not recommended for deaf or hard of hearing players.

Yes. Please let your game host know on the day if you require the use of this facility.

Yes! We have one copy of Operation BlackSheep and cQ:Origenes, and two copies of PLAN52 and Revenge of the Sheep which are accessible by wheelchair users. Not all puzzle elements may be reachable by an individual in a wheelchair, but if your entire team are wheelchair users, please get in touch in advance and we can re-arrange the room or advise in your specific case.

CAP

The clueQuest Assessment Programme (CAP) is a behavioural assessment that we use to engage and educate your teams with the help of our immersive escape rooms.

CAP is for companies who want to invest in their people, helping them develop their skills in a unique and fun way.

Your team enters one of our immersive escape room missions, which provides them with a common goal. While they are playing, our assessors observe from behind the scenes.Once the challenge is completed, we provide team feedback and training based on performance in the rooms.

Each game is designed to challenge and assess attitudes and behaviours (e.g. initiative, patience, attention to detail etc). We measure team efficiency through our high performance team framework.

We can recommend the best fit based on dicussions about your goals and objectives.

An escape room mission typically takes 60 minutes, which will be followed by either half-day or full-day training.

Depending on what you have in mind, we can tailor the mission to fit your business. For more information, please get in touch.

Yes, that'd be great! To find out more about how we can collaborate with you on recruitment, contact cap@cluequest.co.uk

Getting to clueQuest

clueQuest - The Live Escape Game, 169-171 Caledonian Road, London, N1 0SL.

Underground/Trains: King's Cross St Pancras is the nearest underground and train station (11 -14 minutes walk).

Bus stops:Carnegie Street (Bus Stop L): buses 17, 91, 259, N91

To plan your bus or underground journey or to check for service updates or line closures you can use tfl.gov.uk.

No.

On street parking is available  Monday-Friday 8:30am-6:30pm and Saturday 8:30am-1:30pm. Within those times you need to pay £5 an hour. Right in front of clueQuest and opposite (In front of nisa). You can only stay up to 2 hours max (£10). Carnegie street you can stay up to 4 hours for max (£20).

If you are running late/need to cancel or you require directions on the day, please call +44 (0) 7745 590 791.

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