Frequently asked questions

Mission

An escape room or escape game is usually a physical adventure game in which players are given a set amount of time to solve their way out of an immersive, fictional scenario using teamwork and logic.

At clueQuest, each team gets 60 minutes to escape and a designated game host to look after your game and help you along the way with cryptic clues and hints if you get stuck.

We have often been praised as a quirky and affordable option for team building or for family & friends outings with a difference. Our staff’s enthusiasm and dedication to making every team's experience special, as well as our accessible gameplay and fun design make us one of the UK’s top escape rooms according to TripAdvisor rankings.

You can read more reviews about us in TimeOut, The Londonist, on our Facebook page or on Google.

The design of our games means that we can cater for different team types (i.e. from rookie agents to escape room veterans), therefore you can choose a mission that is the right level of challenge for you.
We have two missions of medium difficulty, PLAN52 and Operation BlackSheep and for those who really love to fire up their synapses, there's Revenge of the Sheep.

Please note, however, that different teams will have different experiences and choosing a room with a smaller difficulty rating does not necessary guarantee a successful escape - it's all up to how well you work together! :)

Our rooms were designed for teams of 3-6 players. For groups larger than 6 players, multiple rooms can be booked for the same time slot - for example, a group of 10 can split into two teams of 5 and book two identical units (rooms) of either PLAN52, Operation BlackSheep or Revenge of the sheep. This way everyone can enjoy the same mission and you can even race each other to make it more fun!

If you want to play as a team of 2, please get in touch via the Contact us section.

Go to our Booking section to check our real time escape room availability for to up to 3 months in the future.

We have off-peak (£25 pp) and peak time prices (£30 pp). You can find these on our Booking page. For assessment or meeting space prices please get in touch.

Be prepared to spend between 80 to 90 minutes at our venue. This includes your briefing before the game, the actual gameplay (60 minutes) and an after-game team debrief with photos.

To make sure that you get the best experience, please arrive 10 minutes prior to your booking.

Not at all. We are a family-friendly venue and our escape rooms do not include any jumpscares, or otherwise frightening elements. Unless you are afraid of yellow mice or super-villain sheep.

Anything you feel comfortable in. Fancy dress is also permitted providing it is not considered offensive to other customers or children since we are a family-friendly venue.

clueQuest is a fun escape game for all ages, although children under the age of 9 might find it challenging and confusing.

For teams of children under 16 we require the supervision of one adult per team (e.g. for three teams of children,three adults will be required to join them in the escape rooms). For more information, please check our Terms & Conditions.

Yes. In case you have large suitacases or travel luggage, you can ask our game hosts to store them away for you; small handbags or backpacks can be taken along in the escape room.
If you have booked our meeting room as part of your day, then you can securely leave all your belongings in there for the whole duration of the game.

Definitely. You can add merchandise to your cart when booking your escape rooms. Alternatively, you can also purchase merchandise and team memorabilia on site, after your game.

We do not have any active group discounts at the moment. However, if you sign up to our mailing list, we periodically offer our subscribers discounts and extras. In order to subscribe, simply enter your email at the bottom of this web page or tick the marketing comms box just before checkout. You have the option to unsubcribe from our mailing list at any time.

Yes. You can request our public liability insurance policy and venue risk assessment via the Contact us section.

Booking Help

Go to our Booking page and use our calendar to look and select the date, time slot and mission you want to play. You can use the top right orange button above the calendar to toggle bettween full week or full day view.

You can add as many rooms as you like - your selection will be visible in section 2, under the calendar - and as many players per room as you require. Please double check that you have chosen the right date & time and entered the correct contact details before you checkout.

A booking confirmation email containing a link to all the relevant details (date, time mission etc) will be sent out to you only if the payment is successful.

No. Although PayPal is our default payment gateway provider, you should be able to choose the option to 'checkout / pay as guest' with any type of card. If you can not see this option, please try finalising payment in an incognito window.

Do not panic. :) Simply get in touch with us via the number listed in the Contact us section or in your booking confirmation as soon as you realise that you have made an error and our team will advise you from there.

After successful payment has been made, our system will automatically send you a booking confirmation email containing a link to your booking details. Please open that link and double check that all booking details are correct.

If you have not received an email confirmation from us within 30 minutes of finalizing payment, please double-check your spam folder.

If your confirmation email is still missing, and you have been charged for the booking (i.e. have an e-receipt from PayPal or your bank), then please get in touch with our team as soon as possible quoting the name you booked under and the date, time and mission you've booked for.

Yes you can, provided that you have already have less than 6 players booked in per room or that we have additional rooms available to add to your booking.

To make sure that you get the best experience, please arrive 10 minutes prior to your booking. For more information, please check our Terms & Conditions.

Since clueQuest is a live immersive experience with a fixed start time (just like the theatre, concert or a sports event), we can not allow delays which are longer than 15 minutes after the time stated on your booking confirmation.

In case you are running late or can no longer attend for whatever reason, please call us on +44 (0) 7745 590 791 and we will do our best to accommodate you.

We understand that schedules can change and unpredictable things can happen, therefore, if you find yourself in this situation and you need to cancel/reschedule a booking please get in touch as soon as possible with our team using the contact details from the Contact us section.

We send out team photos the next day afer your experience, so please check your inbox (and spam folder, just in case). If you can not find the email with your team photo, please drop us a line and we'll chase it up for you.

Yes. Unless the date & time slot you want us to provisionally set aside for you is not within less than 7 days of contacting us.

In case your booking session got timed out or you leave the PayPal payment page our system will block the time slots you were trying to book for 20 minutes. After this time has elapsed, you can attempt to re-book the slots.

If you continue to experience issues, please get in touch with our team.

Due to the nature of our business (i.e. live experience) we can not refund in case team members drop out, but we will do our best to help you reschedule when possible if this affects the capacity of the rest of the group to attend.
If you are unsure of the final numbers attending a game session, then we advise to book for the minimum amount of players required per room, which is 3. You can then add more players before on the day of your booking.

You can read our full cancellation & rescheduling policy in our Terms & Conditions.

Meeting Space

We currently have a maximum venue capacity of 54 players per time slot (session). If your group is larger than 54, then we recommend booking two consecutive sessions.

For more information and advice on how to plan your visit at clueQuest please get in touch.

For information on our current Corporate offer please visit our Corporate team building page or get in touch with our team.

Yes. To get an automated quote for team building sent to your email, please fill out the form on our Corporate team building page.

All bookings made via our website (and paid for online) come with an automated VAT invoice to confirm that payment has been made. This invoice can be downloaded separately from the link included in your booking confirmation email.
Please note that full payment must be made before the day of your booking. For more information, please check our Terms & Conditions.

Yes. Although PayPal is our default payment gateway provider, you should be able to choose the option to 'checkout / pay as guest' with any type of card. If you can not see this option, please try finalising payment in an incognito window or get in touch with our team.

Yes. To find out prices and availability and to book our meeting room for before of after the game, please get in touch.

Guests using the meeting room are welcome to make arrangements for catering & food deliveries. For more information, please get in touch with our team.

Yes, when booking any of our assessment packages. To find out more about game-based assessment at clueQuest visit the cQ Assessment Programme page or get in touch.

Our in-house design team can create team prizes/awards with your company branding or personalized items for each team member. These things take time, however, so if you are looking for options to make your event extra relevant for your company, please get in touch.

For group bookings that require more than one session, we can help you build a schedule that best fits your group size needs. Please get in touch with our team for more information.

We currently are not running any loyalty schemes. However, we recommend getting in touch with our team for more information.

Birthdays & Anniversaries

Yes, we do! :) The birthday person gets a little gift from Mr Q: a team photo magnet. Therefore, if you are booking for a birthday, make sure to tick the relevant box before checkout to let us know.

Although we do not allow food & drinks in our briefing area or in the escape rooms, you can hire our meeting room for before or after your game to enjoy the cake. For more information, please contact us

Definitely. Depending on the room you have booked or plan to book, we can help you hide gifts and surprises. Simply get in touch with our team via the Contact us section to enquire about the possibilities.

Yes, you can! :) Some merchandise or personalized items (e.g. mugs) might require more lead time than others, therefore, we recommend getting in touch with us at least 2 weeks before your booking day.

Yes. To find out prices and availability and to book our meeting room for before or after the game, please get in touch.

Bookings for Hen & Stag Dos

Yes, we do! :) The hen/stag gets a little gift from Mr Q: a team photo magnet. Therefore, if you are booking for a hen or stag do, make sure to tick the relevant box before checkout to let us know.

Definitely. Depending on the room you have booked or plan to book, we can help you hide gifts and surprises. Simply get in touch with our team via the Contact us section to enquire about the possibilities.

Yes, you can! :) Some merchandise or personalized items (e.g. mugs) might require more lead time than others, therefore, we recommend getting in touch with us at least 2 weeks before your booking day.

Although we do not allow food & drinks in our briefing area or in the escape rooms, you can hire our meeting room for before or after your game. For more information, please contact us.

Yes. To find out prices and availability and to book our meeting room for before or after the game, please get in touch.

Gift vouchers

You can buy clueQuest vouchers from the Voucher section of your website.

Vouchers purchased via our website or received as gifts are valid for 6 months from the date of purchase.

Vouchers can only be redeemed online, upon booking.

If you wish to extend the validity of a voucher you can request this by contacting our team and quoting your voucher code.

Special circumstances, facilities & accessibility

Yes. There are no physical challenges or fear factors involved. clueQuest is all about engaging with your team and having fun while finding clues and solving puzzles in a clean and safe environment so expecting Mums can also enjoy the experience.

Seating is available in all our rooms and players can exit the game at any time in case of an emergency.

Our escape rooms are fair-sized but, of course, personal experiences may vary depending on the degree of claustrophobia (mild or severe).

Upon request, we can leave the access doors to your room open during the game as this will not dampen your experience.

Our ground floor escape rooms and bathroom facilities are wheelchair - accessible via a platform stairlift.

Please note that the stairlift does not support mobility scooters or motorised wheelchairs and that the maximum combined weight allowed is 225kg.

Should you have any special requirements, please let us know upon booking your game and we will do our best to make your experience is as enjoyable as possible.

Background music and sound effects are played during the games; two of our missions (PLAN52 & Operation BlackSheep) can be solved without hearing the audio.

Please note that Revenge of the Sheep may not be suitable for players with hearing impairments

Yes. Please let your game host know on the day if you require the use of this facility.

Getting to clueQuest

clueQuest - The Live Escape Game, 169-171 Caledonian Road, London, N1 0SL.

Underground/Trains: King's Cross St Pancras is the nearest underground and train station (11 -14 minutes walk).

Bus stops:Carnegie Street (Bus Stop L): buses 17, 91, 259, N91

To plan your bus or underground journey or to check for service updates or line closures you can use tfl.gov.uk.

On-street, pay-by-phone parking is available near our venue. For parking locations and payment please register online and download the RingGo app for Android or iPhone.

If you are running late/need to cancel or you require directions on the day, please call +44 (0) 7745 590 791.

CAP

The clueQuest Assessment Programme (CAP) aims to complement existing assessment procedures by using gamified real-time assessment. CAP combines real-life, immersive escape room games with HR expertise to ensure that talent acquisition and retention is more personal, fun, and engaging than most traditional recruitment procedures.

CAP is for companies who want to make better hiring decisions, enhance employee engagement or simply improve team dynamics.

Whilst candidates are busy solving their way out of an escape room, assessors can directly observe soft skills at work via a live stream and also listen in on candidate comments and suggestions while taking notes with the help of our scoring sheets.

Each game is designed to challenge and assess skills such as: leadership, communication and problem solving. Asessors can also observe general team dynamics and individual behaviour/attitude.

Our assessment programme can help you improve team based performance, enhance employee engagement and innovate your candidate selection strategy.

We currently have 9 escape rooms that can host 3-5 candidates each during one game session. For more information and to discuss your requirements, please get in touch.

Yes, we actually recommend to join us in Mission Control to gain more insight and to get the maxmium out of CAP

The games are designed to bring out the best in each team/candidate - there is no 'bad' performance. Your actions throughout the game will highlight the areas that require improvement. CAP is a learning exercise, not a test. Therefore all the outcomes are there to help players discover more about individual performance and team dynamics.

All data is stored securely within our business servers. Reports are anonymised after 12 months. All written reports or notes taken by assesors on site will be forwarded to you within 5 working days.

We recommend integrating CAP into your work day and book on weekdays between 9:00 am and 5:00 pm.

The participants can be whoever you choose them to be - whether departmental, inter-departmental or potential candidates for an interview or promotion.

All teams will be aware that their gameplay will be monitored, however, the details of what is being assessed can be agreed prior to the game. When assessing team performance, for example, we would be looking at how they communicate, make decisions and problem solve as a team. For individual assessment we would be looking at how well they work in a team, how they cope under pressure and we will observe any leadership traits that come to the fore in the game itself.

Yes. We will prepare a report which will outline the overall performance of the team and how well they worked together based upon the observed KPI's and advise on any areas that require attention or improvement.

Yes, depending on your assessment obectives. Individual candidates will each be given a self- assessment sheet to fill out; this will sit alongside the assessment report put together by our assessors. The report will highlight successful strategies and any areas for improvement.

Our HR manager will walk you through our scoring system and brief you in on what can be measured before the experience; you will tell us what the purpose of the game is and what skills you are interested in so we can tailor the measurements to your needs.

Our 3 different missions are set at varying degrees of difficulty and flow, as well as style and theme. Therefore, depending on your objectives, we advise getting in touch to discuss which mission would be best suited for your needs.

After the game, the team debrief will take aproximately 20 minutes. The feedback session lasts 30 to 120 minutes depending on the type of assessment you choose.

Depending on what you have in mind, we will do our best to tailor the experience to your needs. For more information, please get in touch.

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