Terms & Conditions

  1. WEBSITE USE AND SECURITY
    1. The website http://www.clueQuest.co.uk hereinafter the website is owned and operated by clueQuest Ltd., hereinafter the company. The company holds the right to amend or vary the terms and conditions below including any of the contents of this website from time to time at its sole discretion without prior notice.
    2. The terms and conditions apply to the use of the website by any visitor and should be read carefully before any use.
    3. The company does its best to supply you with the most up to date and accurate information on the website.
    4. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of the company.
    5. You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
    6. You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information.
    7. The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
  2. GENERAL
    1. Nothing in these terms and conditions is intended to affect your statutory rights.
    2. The game is designed for a team of 3-5 people per room. Minimum participants per event is 2 people, and the maximum is 6 people.
    3. The trade marks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
    4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
    5. The website may contain hyperlinks to third party websites . The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.
    6. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.
    7. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.
    8. For safety and security purposes, the company reserves the right to record games and keep the recordings for up to 48h from the start of the game.
    9. The company expects visitors not to disclose any details of the game directly or indirectly to the public.
    10. The company may contact you from time to time with offers and promotions via email or phone.
    11. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.
    12. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.
    13. The company does not tolerate any forms of harassment, anti social behaviour or abuse (verbal or physical), towards its staff and/or customers. Any instances of the above will result in the immediate termination of your game and possible prosecution without refund.
  3. BOOKINGS
    1. The only language available for the conclusion of a contract online is English.
    2. Only person(s) who are at least 18 years of age are permitted to book a Game.
    3. This is a live event game, and once the booking is confirmed, we can not accept any cancellations, reschedules or give any refunds.
    4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
    5. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.
    6. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
    7. You are entirely responsible for entering your details correctly on the Online Booking Form.
    8. A booking becomes a no-show and entry will be declined if the team is late 30 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
    9. If you are late for more than 30 minutes of the original starting time of your booking, the reservation becomes a no-show automatically and you will be refused entry.
  4. PRICE AND PAYMENT
    1. The price of a game is stated on the website under the booking section.
    2. The price is set according to number of people within the same booking (maximum 5 persons) and to the timing of the week.
    3. Bookings can be made online only.
    4. The only accepted payment method is PayPal. When paying through PayPal you can use a credit/debit card or a PayPal account.
    5. Full payment is required at the time of booking.
    6. In case less people attending the event than it is booked for, the price difference will not be refunded.
    7. If more people attending the game than it is booked for (up to 5 persons a room) the price difference can be settled upon arrival to the event.
  5. CONTACT
    1. If you need to contact the company you can do so using any of the following methods: Email: annie@cluequest.co.uk or escape@cluequest.co.uk Telephone: 0(044)777 007 1577 (For office hours, please check www.clueQuest.co.uk/contact-us)
  6. VOUCHERS
    1. Please note that every voucher is valid for 6 months from the date of purchase. If a longer period is required, please get in touch.
    2. Vouchers are not refundable in cash or replaceable if lost.
    3. This gift voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
    4. Any additional cost exceeding the value of this voucher will be paid by the redeemer.
  7. SAFETY
    1. The company reserves the right to turn away and cancel a game if team members appear to be under the influence of alcohol and/or illegal substances.
    2. Drinks and food may not be brought into the event.
    3. To be admitted you must confirm the full name of the booker and might be asked to confirm the phone number and the email address the booking confirmation was sent to.
    4. Children aged under 16 have to be accompanied by at least 1 adult per event. Only one accompanying adult can play for free as part of a paying team of children. Children aged under 9 can play free of charge only as part of a paying team of adults.
    5. In the event of an unforeseeable ‘Act of God’ (e.g fire, bomb scare, terrorist threat, attack, earthquake, flood etc), the company and its staff and managers can not be held responsible for an impeded exit due to being voluntarily locked in a room.
    6. You acknowledge that this may slow your exit from the building in the event of such a situation but that there is an efficient emergency exit strategy and an exit button.
    7. Whilst your escape experience is insured both by the venue and public liability held by clueQuest Ltd, you undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.
    8. You acknowledge that not all surface edges are smooth and perfect and you are voluntarily being trapped in a room that may become dim or dark at times.You understand that extreme lengths have been taken to ensure the playing environment is safe and that clueQuest will not be held liable for any minor injuries.
  8. PHOTOS
    1. Photos of each team will be taken at the end of the game.
    2. Photos of each team will be stored on our server linked to the booking.
    3. Photos will be watermarked and uploaded to a private gallery and the URL will be sent to the person who made the booking with us.
    4. To remove your photos from the private gallery you have to notify us by sending the URL to annie@cluequest.co.uk or escape@cluequest.co.uk.
    5. Photos may be uploaded to social media sites without names.
    6. Your team photo (without names) may be used by the company for marketing purposes such as banners, promotions, print ads, etc.
  9. PROMOTIONS & COMPETITIONS
    1. The following terms and conditions apply to the #pageoftheweek competition.
    2. The competition will run via the company’s official Facebook page (@clueQuest.co.uk) on a weekly basis starting from 20/01/2017.
    3. To enter the competition leave us a great design in our guest book and include the ‘#pageoftheweek’ hashtag - don’t forget to also ‘Like’ us on Facebook.
    4. A new team page with the best design will be chosen from our guest books every Friday to be featured via our Facebook page.
    5. If you spot your team page, inbox us with your booking confirmation and claim freebies for you and up to 5 other team members.
    6. Freebies consist of personalised magnets with your team photo and branded lanyards.

Please note that clueQuest Ltd. reserves the right to amend these terms and conditions without prior notice.