Terms & Conditions


    1. The website http://www.clueQuest.co.uk hereinafter the website is owned and operated by clueQuest Ltd., hereinafter the company. The company holds the right to amend or vary the terms and conditions below including any of the contents of this website from time to time at its sole discretion without prior notice.

    2. The terms and conditions apply to the use of the website by any visitor and should be read carefully before any use.

    3. The company does its best to supply you with the most up to date and accurate information on the website.

    4. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of the company.

    5. You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

    6. You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information.

    7. The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.


    1. Nothing in these terms and conditions is intended to affect your statutory rights.

    2. The game is designed for a team of 3-5 people per room. Minimum participants per event is 2 people, and the maximum is 6 people.

    3. The trade marks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

    4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

    5. The website may contain hyperlinks to third party websites . The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.

    6. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.

    7. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.

    8. For safety and security purposes, the company reserves the right to record games and keep the recordings for up to 48h from the start of the game.

    9. The company expects visitors not to disclose any details of the game directly or indirectly to the public.

    10. The company may contact you from time to time with offers and promotions via email or phone.

    11. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.

    12. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.

    13. The company does not tolerate any forms of harassment, anti social behaviour or abuse (verbal or physical), towards its staff and/or customers. Any instances of the above will result in the immediate termination of your game and possible prosecution without refund.


    1. The only language available for the conclusion of a contract online is English.

    2. Only person(s) who are at least 18 years of age are permitted to book a Game.

    3. This is a live event game, and once the booking is confirmed, we can not accept any cancellations, reschedules or give any refunds.

    4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.

    5. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.

    6. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.

    7. You are entirely responsible for entering your details correctly on the Online Booking Form.

    8. A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.


    1. The price of a game is stated on the website under the booking section.

    2. The price is set according to number of people within the same booking (maximum 5 persons) and to the timing of the week.

    3. Bookings can be made online only.

    4. The only accepted payment method is PayPal. When paying through PayPal you can use a credit/debit card or a PayPal account.

    5. Full payment is required at the time of booking.

    6. In case less people attending the event than it is booked for, the price difference will not be refunded.

    7. It is possible to add more players to a team after you made the booking as long as the total numbers of players per team does not exceed 6. To pay for extra team members you can either request a payment link via escape@cluequest.co.uk or pay the difference in cash on the day of your booking.


    1. If you need to contact the company you can do so using any of the following methods: Email: annie@cluequest.co.uk or escape@cluequest.co.uk Telephone: +44 779 877 2382 (For office hours, please check www.clueQuest.co.uk/contact-us)


    1. Please note that every voucher is valid for 6 months from the date of purchase. If a longer period is required, please get in touch.

    2. Vouchers are not refundable in cash or replaceable if lost.

    3. This gift voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.

    4. Any additional cost exceeding the value of this voucher will be paid by the redeemer.


    1. The company reserves the right to turn away and cancel a game if team members appear to be under the influence of alcohol and/or illegal substances.

    2. Drinks and food may not be brought into the event.

    3. To be admitted you must confirm the full name of the booker and might be asked to confirm the phone number and the email address the booking confirmation was sent to.

    4. Children aged under 16 have to be accompanied by at least 1 adult per escape unit booked. Only one accompanying adult can play for free as part of a paying team of children. Children aged under 9 can play free of charge only as part of a paying team of adults.

    5. In the event of an unforeseeable ‘Act of God’ (e.g fire, bomb scare, terrorist threat, attack, earthquake, flood etc), the company and its staff and managers can not be held responsible for an impeded exit due to being voluntarily locked in a room.

    6. You acknowledge that this may slow your exit from the building in the event of such a situation but that there is an efficient emergency exit strategy and an exit button.

    7. Whilst your escape experience is insured both by the venue and public liability held by clueQuest Ltd, you undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.

    8. You acknowledge that not all surface edges are smooth and perfect and you are voluntarily being trapped in a room that may become dim or dark at times.You understand that extreme lengths have been taken to ensure the playing environment is safe and that clueQuest will not be held liable for any minor injuries.


    1. Photos of each team will be taken at the end of the game.

    2. Photos of each team will be stored on our server linked to the booking.

    3. Photos will be watermarked and uploaded to a private gallery and the URL will be sent to the person who made the booking with us.

    4. To remove your photos from the private gallery you have to notify us by sending the URL to annie@cluequest.co.uk or escape@cluequest.co.uk.

    5. Photos may be uploaded to social media sites without names.

    6. Your team photo (without names) may be used by the company for marketing purposes such as banners, promotions, print ads, etc.


    1. The following terms and conditions apply to the #pageoftheweek competition.

    2. The competition will run via the company’s official Facebook page (@clueQuest.co.uk) on a weekly basis starting from 20/01/2017.

    3. To enter the competition leave us a great design in our guest book and include the ‘#pageoftheweek’ hashtag - don’t forget to also ‘Like’ us on Facebook.

    4. A new team page with the best design will be chosen from our guest books every Friday to be featured via our Facebook page.

    5. If you spot your team page, inbox us with your booking confirmation and claim freebies for you and up to 5 other team members.

    6. Freebies consist of personalised magnets with your team photo and branded lanyards.

Please note that clueQuest Ltd. reserves the right to amend these terms and conditions without prior notice.

clueQuest Assessment Programme | Business Terms of Service

This Agreement (“Agreement“) is made by and between clueQuest Limited (“Company”) and the Customer.


    The clueQuest Assessment Programme (“CAP“, “Service“) is a service developed by clueQuest Limited (“clueQuest“, “we“,“our“,“us“) a company registered in England and Wales under company VAT number 182 6890 71 whose registered address is at 169-171 Caledonian Road, London,United Kingdom N1 0SL. CAP aims to complement existing work and recruitment assessment techniques (e.g interviews, psychometric tests etc).

    These terms of service (“Terms of Service“) together with the documents referred to herein, set out the terms upon which you may use the Service. Please read these Terms of Service and make sure you understand and agree to them before using the Service. If you have any questions relating to the Terms of Service please contact us at escape@cluequest.co.uk


    1. By completing the Online Sign-up Form and registering your interest for the Service, or by purchasing the Service via our website, you agree to these Terms of Service whether on your own behalf (where you are acting as an individual) or on behalf of the company, business or organisation you represent. We may revise the Terms of Service by amending them at any time. We will take reasonable steps to notify Customers of changes we make to these Terms of Service.

    2. Subject to these Terms of Service we grant:

      1. Customers access to use the Service and the features specified in each Service package for assessment purposes.

      2. Candidates access to our missions and facilities for assessment, with the exception of our control rooms (unless specified otherwise).

    3. Your use of the service does not prevent us from allowing other customers to use the venue.

    4. The Customer understands and accepts that:

      1. Our games can aid in assessing:

        • Critical thinking

        • Attention to detail

        • Problem solving

        • Initiative

        • Teamwork

        • Communication

        • Multitasking

      2. Company recommends that the Customer does not use the Services as a pass/no-pass screen for any employment decision or action. The Customer should use the Service as incremental information as part of a complete talent process, therefore game-based assessments should not be used as a stand-alone method for recruitment.

      3. Our game-based assessments are not suitable for candidates with visual or hearing impairments, speech impediments or limited mobility.

      4. Though we strive to provide a fair and accurate Service, we give no warranties, guarantees, whether express or implied, conditions or other terms in respect of the Service, its accuracy, completeness or its continuity and these are excluded from the agreement to the fullest extent permitted by law. The Service is not intended to amount to advice on which you should rely and you use the Service at your own risk.

      5. We make every effort to keep the Service running smoothly, but we will not be liable to you if for any reason the Service is unavailable and we may suspend, withdraw, discontinue or change the Service without notice.

      6. Please note that we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.



    1. The parties agree to maintain in confidence nonpublic information of the other party, whether written or otherwise, disclosed by the other party in the course of performance of this Agreement that a party knows or reasonably should know is considered confidential by the disclosing party (“Confidential Information”). The parties agree that Confidential Information includes the sequence and structure of the Service.

    2. The receiving party shall not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information, except as a necessary part of performing its obligations hereunder, and shall take reasonably necessary and appropriate actions to preserve and protect the Confidential Information and the parties’ respective rights therein, at all times exercising at least a reasonable level of care.

    3. The parties agree to restrict access to Confidential Information of the other party to employees or agents who require access in order to perform hereunder, and, except as otherwise provided, neither party shall make Confidential Information available to any other person or entity without prior written consent of the other party.


    1. Confidential Information shall not include information that is:

      1. Already known to the receiving party at the time of the disclosure;

      2. Publicly known at the time of disclosure or becomes publicly known through no wrongful act or failure of the receiving party;

      3. Subsequently disclosed to the receiving party on a non-confidential basis by a third party not having a confidential relationship with the other party that rightfully acquired such information;

      4. Communicated to a third party by the receiving party with the express written consent of the other party.


    1. We will hold any data provided by you in accordance with our Privacy Policy.

    2. The Customer is responsible at all times for ensuring the accuracy and legality of any data or content in the Service relating to it or its users.

    3. The Customer must ensure that all relevant parties (including Candidates) have been informed of, and have consented to, any personal data being held and processed by us in accordance with our Privacy Policy on behalf of the Customer. The Customer must notify us promptly if any information it has provided to us (including contact information) changes. We may process any personal data entered on the Service by you.


    1. We are the owner or licensee of all intellectual property rights (“IP Rights”), developed for the Service and in any material written or published on it. All such rights are reserved.

    2. You must not use any content of the Service for any purpose not permitted by these Terms of Service and you must not copy, modify, re-format, frame, abuse or share with a third party or a direct competitor any part of the Service such as assessment documents and methodology developed by us exclusively or in collaboration with you.


    1. The Customer is responsible for paying the relevant Fees. Fees are payable in advance, upon booking a session (unless otherwise agreed by us in writing).

    2. All Fees are inclusive of VAT unless otherwise stated and, unless otherwise agreed in writing, we may vary the Fees upon giving you 30 days’ notice.

    3. The Fees for the Service packages are:

      1. Spectator Package: £200 incl. VAT/team

      2. Private Package: coming soon

      3. Premium Package: coming soon


    1. We welcome feedback from you. You agree that any feedback you give to us about the Service belongs to us. We may use (and allow others to use) feedback without restriction.


    1. You permit us, for marketing purposes, to advertise the fact that you use the Service. We may use your name, logo and trademarks in our publicity or marketing materials and you grant us all rights necessary to do this. You may withdraw this permission at any time by e-mailing a withdrawal request to escape@cluequest.co.uk


    1. These Terms of Service are governed by and construed in accordance with English law and each party submits to the exclusive jurisdiction of the English courts.

    2. If an English Court deems a provision of these Terms of Service to be unenforceable the remaining provisions shall remain in force.

    3. A person who is not party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.


    1. At our complete discretion, we may either: bring this Agreement to an end; temporarily or permanently withdraw any rights you have to use the Service; issue a notice; or take legal action if you:

      1. Fail to pay any amount owed to us within 30 days of the due date;

      2. Are in material or persistent breach of these Terms of Service;

      3. Fail to remedy a breach within 30 days of a notice requiring you to remedy that breach;

      4. Are insolvent, bankrupt, unable to pay your debts, enter into any agreement with your creditors, or enter into administration;

      5. Are in breach of any applicable law.

    2. You may bring this Agreement to an end at any time if we are insolvent (in which case you will not be refunded any amount paid to us).

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