Terms and Conditions

Website Use, Privacy Policy, Booking, Cancellation & Rescheduling Policy, CAP Terms of Service


1. WEBSITE USE AND SECURITY

Welcome to our website. If you continue to browse and use this website (for bookings, checking availability, contacting us etc), you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy policy govern clueQuest Ltd."s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The website http://www.cluequest.co.uk referred to as "the website" and the Mobile Apps ("Sheep-o-Shooter" and "clueQuest AR") are owned and operated by clueQuest Ltd. referred to as "the company", "we", "us" (registered office at C/O Evla, 30 Worthing Road, Horsham, England, RH12 1SL, registered in England under company number 08520209, VAT number 182 6890 71). The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only and it is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

2. PRIVACY POLICY

This privacy policy sets out how clueQuest Ltd. uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

clueQuest Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23.08.2017.


2.1 What we collect

All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and Your rights under that Act.

We collect the following information:

  • name and company name (if applicable)
  • contact information including a valid email address and phone number
  • other information necessary for finalizing a booking/providing a team building quote

2.2 What we do with the information we gather

We will use your personal information to:

  • provide our services to you
  • process your booking (including payment) for your escape game
  • inform you of new products and/or services available from us or special events (if you opt-in or have previously opted-in to receive it); you may request that we stop sending you this information at any time.
  • send you a follow-up email after your experience with your team photo.

We may also use the email provided during booking to ask you for a review of your experience via TripAdvisor"s Review Express service. TripAdvisor recognises the value and importance in protecting our guests" information therefore, email addresses submitted for Review Express are not used for any other purpose and you will not be subscribed to general TripAdvisor email campaigns.

If you are not comfortable with us using Review Express to contact you for a review after a game, then please let us know in writing at escape@cluequest.co.uk immediately after booking with us.


2.3 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


2.4 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, do not tick the box that asks you to sign up to our news or offers.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at escape@cluequest.co.uk or simply unsubscribing from our newsletter.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to escape@cluequest.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


3. BOOKING

These booking conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with clueQuest Ltd. Please read them carefully as they set out your respective rights and obligations.

In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.  

We act in the following capacities: as an escape experience game provider (for corporate team buildings, friends and family outings etc) and as game-based assessment provider ("clueQuest Assessment Programme", "C.A.P") for recruiters and corporate employers. Our obligations to you may vary depending upon which arrangements you book with us and we have tried to set them out below as clearly as possible.

Section A applies to bookings where we act as an escape game experience provider and Section B applies to the clueQuest Assessment Programme. Section C covers ongoing promotions.


SECTION A - ESCAPE GAME TEAM BOOKINGS

This section applies to escape game bookings made via our website for company team buildings, family and friends outings, school outings, birthday celebrations etc. The booking process is explained in detail in our F.A.Q.


3.1 Age restrictions & Booking responsibility

Our missions are suitable for age 9 years and up and we require one adult to be present per each team that contains players under 16 years of age (in this situation the adult(s) can join free of charge). Children under 9 years of age can join only as part of a group of adults. In addition, rooms are not designed to be child-safe and contain items, such as cupboard doors and small objects, that could be hazardous to young children whilst accompanying adults are distracted by the game.

Where a customer is booking tickets on behalf of themselves and other members of a group, that person must be authorised to make the booking on the basis of acceptance of these Terms and Conditions by all persons involved in the booking and by a parent or guardian for anyone under 18 years of age when the booking is made.

Bookings can only be made via the online booking system on our website or in person at our business premises. You are entirely responsible for entering your details correctly on our online booking system.

clueQuest is a live event with a scheduled start time and you are responsible for ensuring that all of your group of players arrive at the time stated on your booking confirmation, which is generally 10 minutes before your game start time. Games will not be delayed for late arrivals, although we will allow late arrivals into the room after your escape game has begun, but not more than 15 minutes into the game.

If none of your party has arrived 15 minutes after your booked game start time, this will be treated as no-show and we will have to refuse entry to your game. No refund or rescheduling is available for no-shows.

It is your responsibility to make your way to our business premises to play your game at the time stated on your booking confirmation. We do not provide parking or other travel arrangements and any travel information provided on our site is only done so as an aid to planning your visit. We cannot be held responsible for any failure of transport arrangements that result in your booking being a no-show.


3.2 Gameplay & Conduct

No video recordings or photos are allowed inside the rooms. You are expected not to use any video/audio recording device during the game (this includes,without limitation, mobile phones, recording devices and cameras), unless a different arrangement has been made with our venue prior to your booking (i.e. film and production crews etc.).

If you are a blogger, vlogger, press representative planning to film or take photos at our venue for review purposes, then please get in touch at escape@cluequest.co.uk for permission.

We expect you and your group not to disclose any details of the game directly or indirectly to any third party members. Our games are our intellectual property and you are not permitted to use this in any way without our written consent. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights.

We are entitled to charge our customers for any damage which is intentional and/or caused by misuse of company property within the briefing area(s) and the escape room(s).

While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. People under the influence of alcohol or drugs may be turned away or removed from our premises by our employees and their booking cancelled or ceased early with no refund.

We are a family-friendly venue therefore we reserve the right to deny admission to any person wearing attire that is considered inappropriate (e.g. clothes with offensive, objectionable or violent messages) or attire that could detract from the experience of other customers.

We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other customers or employees, with no refund for booked or partially played missions.

Food and drinks are not allowed inside the escape rooms and alcohol consumption is strictly forbidden within our premises, unless you have obtained the management"s written consent prior to your booking.

You will receive instructions before the mission in the form of a briefing given by a game host. After learning the rules and objectives of the mission and receiving the information provided at the briefing, you and your group will participate in the event at your own risk. We are not liable for any damage caused to persons, possessions or materials by your failure to follow the instructions given before the event.

CCTV will be used to monitor you and your team during the course of your mission. This includes audio and video monitoring as it is an essential part of running your game. Recordings of your game are stored for 48h with the sole purpose of documenting evidence of illegal behaviour, such as committing wilful damage to company property or harassing members of staff.

Photographs of you and your team will be taken after the mission, stored on our computer systems and uploaded to a secret link which only you and will be able to access. By accepting these Terms and Conditions and permitting our employees to take photographs, you grant unconditional permission for those photographs to be used by us for marketing and promotional purposes. If you do not want your team photograph to be held by us and used for in this way, please advise our employee at the time your photo is taken.


3.2 Pricing and Availability

All game dates are released 4 months in advance and can be booked via the Booking section of our website.

We neither represent nor warrant that all missions will be available at all times and cannot necessarily confirm availability until confirming your booking. Availability indications are provided on our website, however, such indications may not take into account bookings that have been placed by other customers during your visit to our website.

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.

We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any booking that you have already placed.

All prices shown on our website include VAT.


3.3 Payment & Booking confirmation

Payment for the escape game(s) will be due in full at the time of booking. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.

Payment can only be made online or in person at our business premises, unless otherwise agreed in writing by emailing us at escape@cluequest.co.uk. Please refer to point 3.4.

We accept the following methods of payment on our website, through our secure booking service supplier PayPal, who will process your payment card data without it having to be held by us:

  • Visa Debit and Credit Card
  • MasterCard Debit and Credit Card
  • American Express

Booking confirmations shall be sent to you automatically via email and contain our contact details and the following information:

  • confirmation of the mission booked including details of the time and place of the game and the maximum number of players for whom the booking is valid
  • itemised pricing for the mission booked including, where appropriate, taxes and other additional charges
  • any memorabilia purchased on top of the booking
  • travel and parking information
  • a link to these terms and conditions

Your booking confirmation is also your ticket to your mission and valid for up to the number of people shown on the booking confirmation.

Your booking confirmation email is also proof of payment and will gain you entrance to our premises. You need to present your booking confirmation email either as a print out, or on a mobile device to gain entry.

Without the booking confirmation email you may be denied entry if you have no other proof of identity.


3.4 Invoice payments

When requested in writing, we also accept payments via bank transfer. In this situation we shall forward you an invoice along with your booking confirmation (which is also your payment link).

Please note that this option is available exclusively to registered businesses booking for team building. If you are not booking on behalf of a business, payment must be finalized before your scheduled game(s) using one of the methods mentioned under point 3.3.

The invoiced price of our missions, merchandise or services must be paid 30 days from the date of the invoice (i.e. the due date).

We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Along with statutory interest, we also reserve the right to charge you a fixed penalty depending on the amount owed, in accordance with the Late Payment of Commercial Debts Regulations 2013.

Please note that this option is available exclusively to registered businesses booking for team building. If you are not booking on behalf of a business, payment must be finalized before attending a game using one of the methods mentioned under point 3.3.


4. PROMOTIONAL CODES & VOUCHERS

Discounts, promotional codes and vouchers must be applied at the time of booking and once a booking has been confirmed no retrospective reduction in price or refund can be given.

Vouchers purchased via our website or received as gifts are valid for 6 months from the date of purchase and can only be redeemed online, upon booking.

If you wish to extend the validity of a voucher you can request this by emailing escape@cluequest.co.uk and quoting your voucher code.

Vouchers are not refundable in cash or replaceable if lost.

Vouchers are only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.

A voucher cannot be used in conjunction with any other clueQuest voucher, discount or promotional code.

Any additional cost exceeding the value of the voucher will be paid by you upon redeeming the voucher online.

We reserve the right to change or withdraw the availability of any discount or promotion at any time.


5. CANCELLATION & RESCHEDULING POLICY

clueQuest Ltd. hosts live experiences and once a booking is confirmed, we can not accept any last minute cancellations and/or rescheduling requests or offer full refunds as a result of the aforementioned situations.

However, we understand that sometimes schedules change and that unexpected and unavoidable things happen. Below are our policies regarding cancellations and rescheduling bookings and other events at clueQuest.

Refunds and rescheduling will depend on the number of rooms booked and the amount of lead time given between the initial request to cancel/ reschedule a booking and the date of the booking. Whether all the cancelled games are likely to resell will also be taken into consideration.


5.1 Between 1-2 escape rooms booked

  • reschedule requests less than 14 days prior to a booking are subject to a handling fee of £30/room.
  • a full refund will be issued for cancellations up until 14 days prior to a booking, only if we manage to resell the slot(s); otherwise we will issue a 50% refund.
  • refund requests forwarded less than 14 days prior to a booking will be honoured at 50% and only if we manage to resell the slot(s).

5.2 Over 2 escape rooms booked

  • reschedule requests less than 21 days prior to a booking are subject to a handling fee of £30/room.
  • 50% refund for cancellations up until 21 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 21 days prior to a booking.

5.3 Full/half day venue booking

  • reschedule requests less than 30 days prior to a booking are subject to a handling fee of £30/room
  • 50% refund for cancellations up until 30 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 30 days prior to a booking.

5.4 Exceptions

There are exceptional circumstances in which we will issue a full refund or reschedule a booking without a handling fee. These circumstances include (but are not limited to):

  • death, illness, acts of God, accidents and incidents
  • errors made when booking (e.g. accidentally booking the wrong time slot/date)
  • cancelling a booking more than 30 days in advance

Please note that we can not refund in case of travel disruptions, misreading the date/time of a booking or team members dropping out, but we will do our best to help you reschedule when possible.

Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel/reschedule a booking please get in touch at escape@cluequest.co.uk quoting your booking reference number and specifying  the date you want to reschedule for and the reason you are rescheduling/cancelling.


6. YOUR LEGAL RIGHTS

As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

Nothing in these booking terms and conditions is intended to affect your statutory rights.


6.1 Law and jurisdiction

These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.


7. OUR LIABILITY

We accept no liability for consequential losses incurred as the result of the cancellation or premature cessation of a booking under any circumstances. The absolute limit of direct liability relating to any one booking shall be the full amount paid by the customer for that booking.

Whilst your escape experience is insured both by the venue and public liability held by clueQuest Ltd, you undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.


7.1 Events outside of our control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of an unforeseeable "Act of God" (e.g. fire, bomb scare, terrorist threat, attack, earthquake, flood etc), the company and its staff and managers are not liable for an impeded exit due to being voluntarily locked in a room. You acknowledge that this might delay your exit from the building in the event of such a situation, but that there is an efficient emergency exit strategy and an exit button.


SECTION B - CLUEQUEST ASSESSMENT PROGRAMME BOOKINGS

This section applies to clueQuest Assessment Programme bookings (C.A.P) made via our website for assessment and recruitment purposes only. The booking process is explained in detail in our F.A.Q.

This Agreement (“Agreement“) is made by and between clueQuest Limited (“Company”) and the Customer.


1. INFORMATION ABOUT US

The clueQuest Assessment Programme ("CAP", "Service") is a service developed by clueQuest Limited ("clueQuest", "we","our","us") a company registered registered in England and Wales under company number 08520209, VAT number 182 6890 71 whose registered office is at C/O Evla, 30 Worthing Road, Horsham, England, RH12 1SL. CAP aims to complement existing work and recruitment assessment techniques (e.g. interviews, psychometric tests etc).

These terms of service ("Terms of Service") together with the documents referred to herein, set out the terms upon which you may use the Service. Please read these Terms of Service and make sure you understand and agree to them before using the Service. If you have any questions relating to the Terms of Service please contact us at escape@cluequest.co.uk.


2. YOUR AGREEMENT WITH US

By completing the Online Sign-up Form and registering your interest for the Service, or by purchasing the Service via our website, you agree to these Terms of Service whether on your own behalf (where you are acting as an individual) or on behalf of the company, business or organisation you represent. We may revise the Terms of Service by amending them at any time. We will take reasonable steps to notify Customers of changes we make to these Terms of Service.

Subject to these Terms of Service we grant:

  • Customers access to use the Service and the features specified in each Service package for assessment purposes.
  • Candidates access to our missions and facilities for assessment, with the exception of our control rooms (unless specified otherwise).

Your use of the service does not prevent us from allowing other customers to use the venue.

The Customer understands and accepts that our games can aid in assessing only the following:

  • Critical thinking
  • Attention to detail
  • Problem solving
  • Initiative
  • Teamwork
  • Communication
  • Multitasking

The Company recommends that the Customer does not use the Services as a pass/no-pass screen for any employment decision or action. The Customer should use the Service as incremental information as part of a complete talent process, therefore game-based assessments should not be used as a stand-alone method for recruitment.

Our game-based assessments are not suitable for candidates with visual or hearing impairments, speech impediments or limited mobility.

Though we strive to provide a fair and accurate Service, we give no warranties, guarantees, whether express or implied, conditions or other terms in respect of the Service, its accuracy, completeness or its continuity and these are excluded from the agreement to the fullest extent permitted by law. The Service is not intended to amount to advice on which you should rely and you use the Service at your own risk.

We make every effort to keep the Service running smoothly, but we will not be liable to you if for any reason the Service is unavailable and we may suspend, withdraw, discontinue or change the Service without notice.

Please note that we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.


3. CONFIDENTIALITY


3.1 Obligations

The parties agree to maintain in confidence nonpublic information of the other party, whether written or otherwise, disclosed by the other party in the course of performance of this Agreement that a party knows or reasonably should know is considered confidential by the disclosing party (“Confidential Information”). The parties agree that Confidential Information includes the sequence and structure of the Service.

The receiving party shall not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information, except as a necessary part of performing its obligations hereunder, and shall take reasonably necessary and appropriate actions to preserve and protect the Confidential Information and the parties" respective rights therein, at all times exercising at least a reasonable level of care.

The parties agree to restrict access to Confidential Information of the other party to employees or agents who require access in order to perform hereunder, and, except as otherwise provided, neither party shall make Confidential Information available to any other person or entity without prior written consent of the other party.


3.2 Exclusions

Confidential Information shall not include information that is:

  • Already known to the receiving party at the time of the disclosure;
  • Publicly known at the time of disclosure or becomes publicly known through no wrongful act or failure of the receiving party;
  • Subsequently disclosed to the receiving party on a non-confidential basis by a third party not having a confidential relationship with the other party that rightfully acquired such information;
  • Communicated to a third party by the receiving party with the express written consent of the other party.

4. DATA PROTECTION

We will hold any data provided by you in accordance with our Privacy Policy.

The Customer is responsible at all times for ensuring the accuracy and legality of any data or content in the Service relating to it or its users.

The Customer must ensure that all relevant parties (including Candidates) have been informed of, and have consented to, any personal data being held and processed by us in accordance with our Privacy Policy on behalf of the Customer. The Customer must notify us promptly if any information it has provided to us (including contact information) changes. We may process any personal data entered on the Service by you.


5. INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights (“IP Rights”), developed for the Service and in any material written or published on it. All such rights are reserved.

You must not use any content of the Service for any purpose not permitted by these Terms of Service and you must not copy, modify, re-format, frame, abuse or share with a third party or a direct competitor any part of the Service such as assessment documents and methodology developed by us exclusively or in collaboration with you.


6. PAYMENT AND BOOKING

The Customer is responsible for paying the relevant Fees. Fees are payable in advance, upon booking a session (unless otherwise agreed by us in writing).

All Fees are inclusive of VAT unless otherwise stated and, unless otherwise agreed in writing, we may vary the Fees upon giving you 30 days" notice.

The Fees for the Service packages are:

  • Spectator Package: £200 /team
  • Advanced Package: £300/team
  • Premium Package: £500/team (from 2018)

Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.

Payment can only be made online or in person at our business premises, unless otherwise agreed in writing by emailing us at escape@cluequest.co.uk. Please refer to point 6.2.


6.1 Online payments

We accept the following methods of payment on our website, through our secure booking service supplier, PayPal, who will process your payment card data without it having to be held by us:

  • Visa Debit and Credit Card
  • MasterCard Debit and Credit Card
  • American Express

Booking confirmations shall be sent to you automatically via email and contain our contact details and the following information:

  • confirmation of the mission booked including details of the time and place of the game and the maximum number of players for whom the booking is valid
  • itemised pricing for the mission booked including, where appropriate, taxes and other additional charges
  • any memorabilia purchased on top of the booking
  • travel and parking information
  • a link to these terms and conditions

Your booking confirmation is also your ticket to your mission and valid for up to the number of people shown on the booking confirmation.

Your booking confirmation email is also proof of payment and will gain you entrance to our premises. You need to present your booking confirmation email either as a print out, or on a mobile device to gain entry.

Without the booking confirmation email you may be denied entry if you have no other proof of identity.


6.2 Invoice payments

When requested in writing, we also accept payments via bank transfer. In this situation we shall forward you an invoice along with the payment link and your booking confirmation.

The invoiced price of our missions, merchandise or services shall be paid 30 days from the date of the invoice (i.e. the due date).

We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Above statutory interest, we reserve the right to charge you a fixed penalty depending on the amount owed, in accordance with the Late Payment of Commercial Debts Regulations 2013.


7. GAMEPLAY AND CONDUCT

No video recordings or photos are allowed inside the assessment rooms or in the control rooms. You are expected to switch off any video/audio recording device (this includes,without limitation, mobile phones, recording devices and cameras), unless a different arrangement has been made with our venue prior to your booking.

We expect you and the Candidates not to disclose any details of the game directly or indirectly to any third party members. Our games are our intellectual property and you are not permitted to use this in any way without our written consent. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights.

We are entitled to charge you or your Candidates for any damage which is intentional and/or caused by misuse of company property within the briefing area(s),escape room(s) and control rooms.

While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. People under the influence of alcohol or drugs may be turned away or removed from our premises by our employees and their session cancelled or ceased early with no refund.

We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other customers or employees, with no refund for booked sessions..

Food and drinks are not allowed inside the escape rooms and alcohol consumption is strictly forbidden within our premises, unless you have obtained the management"s written consent prior to your session.

Candidates will receive instructions before the mission in the form of a briefing given by a game host. After learning the rules and objectives of the game and receiving the information provided at the briefing, the Candidates will participate in the event at their own risk. We are not liable for any damage caused to persons, possessions or materials by Candidates" failure to follow the instructions given before the event.

CCTV will be used to monitor Candidates during the course of their game. This includes audio and video monitoring as it is an essential part of running and observing their game. Recordings of their game will not be made and will not be stored, except for documenting evidence of illegal behaviour, such as committing wilful damage to company property or harassing members of staff.

Photographs of the Candidates will be taken after the mission, stored on our computer systems and uploaded to a secret link which only you will be able to access. By accepting these Terms and Conditions and permitting our employees to take photographs, you grant unconditional permission for those photographs to be used by us for marketing and promotional purposes. If you do not want your Candidates" photograph to be held by us and used for in this way, please advise our employee at the time their photo is taken.


8. CANCELLATION & RESCHEDULING POLICY

The assessment session is a live experience and once a booking is confirmed, we can not accept any last minute cancellations and/or rescheduling requests or offer full refunds as a result of the aforementioned situations.

However, we understand that sometimes schedules change and that unexpected and unavoidable things happen. Below are our policies regarding cancellations and rescheduling C.A.P sessions.

Refunds and rescheduling will depend on the number of rooms booked and the amount of lead time given between the initial request to cancel/ reschedule a booking and the date of the booking.


8.1 Between 1-2 assessment rooms booked

  • reschedule requests less than 10 days prior to a booking are subject to a handling fee of £50/room.
  • a full refund will be issued for cancellations up until 10 days prior to a booking, only if we manage to resell the slot(s); otherwise we will issue a 50% refund.
  • refund requests forwarded less than 10 days prior to a booking are considered short notice and no refund will be possible.

8.2 Over 2 escape rooms booked

  • reschedule requests less than 15 days prior to a booking are subject to a handling fee of £50/room.
  • 50% refund for cancellations up until 15 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 15 days prior to a booking.

8.3 Full/half day venue booking

  • reschedule requests less than 30 days prior to a booking are subject to a handling fee of £50/room
  • 50% refund for cancellations up until 30 days prior to a booking; no refunds will be possible for cancellation requests forwarded less than 30 days prior to a booking.

8.4 Exceptions

There are exceptional circumstances in which we will issue a full refund or reschedule a booking without a handling fee. These circumstances include (but are not limited to):

  • death, illness, acts of God, accidents and incidents
  • errors made when booking (e.g. accidentally booking the wrong time slot/date)
  • cancelling a booking more than 30 days in advance

Please note that we can not refund in case of travel disruptions, misreading the date/time of a booking or team members dropping out, but we will do our best to help you reschedule when possible.

Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel/reschedule a booking please get in touch at escape@cluequest.co.uk quoting your booking please get in touch at escape@cluequest.co.uk quoting your booking reference number and specifying  the date you want to reschedule for and the reason you are rescheduling/cancelling.


9. FEEDBACK

We welcome feedback from you. You agree that any feedback you give to us about the Service belongs to us. We may use (and allow others to use) feedback without restriction.


10. ADVERTISING

You permit us, for marketing purposes, to advertise the fact that you use the Service. We may use your name, logo and trademarks in our publicity or marketing materials and you grant us all rights necessary to do this. You may withdraw this permission at any time by e-mailing a withdrawal request to escape@cluequest.co.uk


11. LAW, JURISDICTION AND THIRD PARTY RIGHTS

These Terms of Service are governed by and construed in accordance with English law and each party submits to the exclusive jurisdiction of the English courts.

If an English Court deems a provision of these Terms of Service to be unenforceable the remaining provisions shall remain in force.

A person who is not party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.


12. ENDING THE AGREEMENT

At our complete discretion, we may either: bring this Agreement to an end; temporarily or permanently withdraw any rights you have to use the Service; issue a notice; or take legal action if you:

  • Fail to pay any amount owed to us within 30 days of the due date;
  • Are in material or persistent breach of these Terms of Service;
  • Fail to remedy a breach within 30 days of a notice requiring you to remedy that breach;
  • Are insolvent, bankrupt, unable to pay your debts, enter into any agreement with your creditors, or enter into administration;
  • Are in breach of any applicable law.

You may bring this Agreement to an end at any time if we are insolvent (in which case you will not be refunded any amount paid to us).


13. OUR LIABILITY

We accept no liability for consequential losses incurred as the result of the cancellation or premature cessation of an assessment session under any circumstances. The absolute limit of direct liability relating to any one session shall be the full amount paid by the customer for that session.

Whilst your session is insured both by the venue and public liability held by clueQuest Ltd, Candidates must undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and Candidates are made aware of that by staff during the briefing. Candidates are responsible for their own safety during the experience.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.


13.1 Events outside of our control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of an unforeseeable "Act of God" (e.g. fire, bomb scare, terrorist threat, attack, earthquake, flood etc), the company and its staff and managers are not liable for an impeded exit due to Candidates being voluntarily locked in a room. You acknowledge that this might delay their exit from the building in the event of such a situation, but that there is an efficient emergency exit strategy and an exit button.


SECTION C - ONGOING PROMOTIONS AND COMPETITIONS

The following terms and conditions apply to the #pageoftheweek competition run by clueQuest Ltd.

The competition will run via the company"s official Facebook page (@clueQuest.co.uk) on a weekly basis starting from 20/01/2017.

To enter the competition you must:

  • leave us a great design in our guest book
  • include the "#pageoftheweek" hashtag
  • "Like" us on Facebook.

A team page will be chosen from our guest books every Friday to be featured via our Facebook page.

If you spot your team page, inbox us with your booking confirmation and claim freebies for you and up to 5 other team members.

Freebies consist of personalised magnets with your team photo and branded lanyards.

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