Join the clueQuest team!  London

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The Company

At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently one of London's best live escape game providers.

Since 2013, we have hosted games for over 200,000 customers and we are featured as editor’s choice on the Evening Standard’s list of London’s best immersive games, and as critic's choice on TimeOut London’s London's best escape games list. In 2018 we have been awarded the TripAdvisor Certificate of Excellence for the third consecutive year.

From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver five star team experiences.

Working for us

Part of what makes us who we are today is owed to our amazing in-house team of game hosts, managers and creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!

Benefits of working for us include:

  • A dynamic and fun work environment
  • Chance to join us for off site events and showrooms
  • Team building events and staff competitions
  • Career development opportunities
  • Competitive pay

Available roles

Main Customer Service responsibilities

  • Taking calls and providing a professional first point of contact for customer queries
  • Ensure that all customer enquiries are managed in a timely manner that meets internal procedures and customer satisfaction
  • Manage special bookings (corporate, school, proposal and birthday) bookings
  • Manage the operational daily team rota (known as Master Schedule), reaching out for cover for following day’s uncovered shifts, posting the finalised rota on Slack for the team (training provided)
  • General administration duties (managing office material stock, assist Operations Manager and CEO with any reasonable administrative tasks)
  • Monitoring of Company website and internal IT systems ensuring consistency for the customer journey
  • Managing incoming and outgoing post

Other Customer Service responsibilities

  • Managing office equipment and being a central point of reference
  • Event coordination and management for special events including
  • Handling charity enquiries
  • Attend leadership team meetings when scheduled
  • Key meeting coordination, minute taking and action tracking
  • Answering internal team queries
  • Editorial and proof-reading support for marketing and game design
  • Support with blog posting and content creation, if needed
  • Gamesmaking when required (usually the 3pm slot or a quiet morning)
  • Working weekend days (1-2 per month) will be required based on customer demand, either Gamesmaking or as a Reception Role supporting with the reception of teams and answering customer queries

Sales Support responsibilities

  • You will manage special bookings from start to finish, offering excellent customer service throughout, including post-sale
  • You’ll work closely with the leadership team and marketing lead to formulate strategies and deliver engagement plans
  • You’ll accurately upsell the company’s products by getting to know our live escape games and play at home games and offerings
  • You will analyse our existing client base and introduce ways of upselling and cross-selling as appropriate at home games and offerings
  • Using your market insight you will get to know our target demographic but also keep on top of consumer trends to spot further potential and growth opportunities
  • Working independently, you’ll identify potential new clients to target and proactively approach them using memorable and professional methods
  • Manage sales (with guidance from the CEO) of three key areas:
  1. Public: You will use innovative sales methods to engage the public, encourage the uptake of all clueQuest products and drive footfall
  2. Corporate: You will engage businesses to increase bookings used for team building and staff incentives
  3. New product launch: You will promote our future products in coordination with the marketing lead

Person Specification Requirements

  • Excellent time management and organisation skills
  • Exceptional communication and interpersonal skills
  • Meticulous approach to work with a high level of customer service
  • Ability to multitask
  • Strong knowledge of IT, in particular Google documents, spreadsheets
  • Excellent ability to prioritise workload to meet tight deadlines and manage expectations
  • You’ll be commercially savvy so you can identify gaps in the market and report back on consumer trends
  • You’ll possess good copywriting skills in order to captivate audiences with your email approaches
  • Your telephone manner will be second-to-none; you’ll be bold, determined and polite

Desirable

  • Your background will be from within a Sales environment - you’ll be able to demonstrate a successful sales track record and you’ll have at least two excellent references
  • Ideally you will have 1-2 years’ experience in a Sales role or similar role
  • You will be up-to-date on current trends within the wider market, e.g. innovations in technology, entertainment news etc and will be familiar with products related to our industry
  • You’ll be familiar with the world of live escape gaming and will know the various games that clueQuest offers

Additional Ad-hoc Responsibilities (based on demand)

  • Track invoices and ensuring payment in a timely manner
  • Process expenses
  • Supporting with payroll administration
  • Answering tripadvisor reviews
  • Handling social media enquiries

How to apply? Please send a cover letter and your CV to hr@clueQuest.co.uk to apply for the role. Add ‘Customer Service and Sales Role’ in the email subject line.

Job Title: Customer Services and Sales Support

Reports to: Operations Manager and CEO

Location: clueQuest, 169 Caledonian Road, London, N1 0SL

Status: Full-time, Permanent

Salary: £21-£24,000.00 per annum (Based on experience)

Main Duties

  • Demonstrate clueQuest values at all times
  • Host and run 1-2 escape games individually, and/or 1-3 games, as part of a team
  • Facilitate client welcome, briefings, and debriefings
  • Ensure that facilitation of the games meet the quality standards of clueQuest
  • Ensure escape units are correctly re-set and fully functioning
  • Report any issues with escape units and props to Shift Leaders
  • Upsell and Coordinate any customer service merchandise purchases

Team Support

  • Act as clueQuest buddy to help new starters settle into their role, navigate around the escape units and sharing knowledge and experience
  • Represent the clueQuest brand at external events and exhibitions
  • Ownership of any clueQuest projects as appropriate
  • Other reasonable ad-hoc tasks related to the daily operations of clueQuest
  • Office tasks (eg. restocking merchandise, organising office supplies, assembling Print+Cut+Escape products for postage)
  • Other reasonable support and on-site customer service tasks related to the daily operations of clueQuest

Facilities Duties

  • Ensure Mission control is presentable and fully functioning prior to games and large booking events
  • Prepare and clean props and escape room units for the escape game to function
  • Opening and closing responsibilities occasionally - training will be provided

Contract - Hours - Availability

  • 0 Hour and 30 Hour Permanent Contracts available- Flexible work schedule and emphasis on working weekends
  • We schedule 2 hour to 11 hour shifts for employees
  • High amount of weekend availability is required
  • 0 Hour contract work is prioritized during term times, weekends, summer weeks and occasional weekday afternoons and evenings depening on demand
Desired
  • customer service experience
  • comfortable speaking in public or performance experience

To apply for this position, please submit your CV with a cover letter. : )

Job Title: Gamesmaker (Game Host)

Reports to: Team Leader

Location: London Office

Status: Permanent, 30 hour and 0 hour contracts to be filled

Don’t see an opening that matches your background? We’re growing fast so it’s very likely that we will need great people to join our team in roles we haven’t had the opportunity to hire for or even considered yet!

If you’re interested in working at clueQuest but you don't see that perfect role listed yet, we'd still love to hear from you as we would happily get in touch if your background matches any new opportunity. To apply, send us your up-to-date CV along with a cover letter addressed to our 'boss' Mr Q via work@cluequest.co.uk and let us know how you can make a difference at clueQuest.

For more job opportunities in entertainment have a look at Jooble.

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