Main Duties
- Demonstrate clueQuest values at all times
- Host escape game experiences, either solo or part of a group of hosts
- Facilitate client welcome, and hold team briefings and debriefings
- Ensure that facilitation of the games meets the quality standards of clueQuest
- Ensure escape units are correctly re-set and fully functioning
- Report any issues with escape units and props to Managers
- Upsell and facilitate any customer service merchandise purchases
Team Support
- Act as a clueQuest buddy to help new starters settle into their role, navigate around the escape units and share knowledge and experience
- Represent the clueQuest brand at external events and exhibitions
- Ownership of any clueQuest projects as appropriate
- Other reasonable tasks related to the daily operations of clueQuest
- Office tasks (eg. restocking merchandise, organising office supplies, assembling Print+Cut+Escape products for postage)
- Other reasonable support and on-site customer service tasks related to the daily operation of clueQuest
Facilities Duties
- Ensure Mission Control is presentable and fully functioning prior to games and large booking events
- Prepare and clean props and escape room units
- Help set up for any large corporate bookings in the Conference or Apollo Rooms
- Opening and closing responsibilities occasionally - training will be provided
Contract - Hours - Availability
- 0 Hour, 21 Hours, and 30 Hour Permanent Contracts available with flexible work schedules and emphasis on working weekends
- We schedule 2 hour to 11 hour shifts for employees
- A high amount of weekend availability is required
- 0 Hour contract work is prioritised during term times, weekends, summer weeks and occasional weekday afternoons and evenings depending on demand
Desired
- Customer Service experience
- Comfortable speaking in public or performance experience
To apply for this position, please submit your CV with a cover letter.
Job Title: Gamesmaker (Game Host)
Reports to: Assistant Managers
Location: London Office, King's Cross
Status: Permanent, 30 hours, 21 hours and 0-hour contracts to be filled