The Company

At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently one of London's best live escape game providers.

Since 2013, we have hosted games for over 200,000 customers and we are featured as editor’s choice on the Evening Standard’s list of London’s best immersive games, and as critic's choice on TimeOut London’s London's best escape games list. In 2018 we have been awarded the TripAdvisor Certificate of Excellence for the third consecutive year.

From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver five star team experiences.

Working for us

Part of what makes us who we are today is owed to our amazing in-house team of game hosts, managers and creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!

Benefits of working for us include:

  • A dynamic and fun work environment
  • Chance to join us for off site events and showrooms
  • Team building events and staff competitions
  • Career development opportunities
  • Competitive pay

Available roles

The Role

Team Leader is a key position within the company as you would be responsible for supporting the senior management team to ensure excellent customer service standards are maintained and operational activities run smoothly and efficiently.

We require someone to work full-time (40 hours per week) on a rota basis to include evenings and weekends.

As part of the role, you must be confident and proactive in providing leadership, training and supervision to a dedicated team of game hosts. You will also have a good working knowledge of employee relations, management, quality control and team performance.

Excellent problem solving and people management skills are essential, being able to engage others is key. A successful team leader will be able to come up with innovation ideas and act proactively.

Responsibilities

  • Creating an inspiring team environment with an open communication culture
  • Motivating team members
  • Decision making skills: able to solve problems individually but also knows when to escalate issues
  • Undertake full line management responsibilities of a dedicated “squad”.
  • Lead shifts and provide the necessary day to day supervisory support to the business
  • Act as first point of contact for all escalated customer relations matters, making final decisions for game hosts as required.
  • Attend weekly Operational Meetings with peers and senior management to discuss operational activity, address any concerns and input into the Company plans.
  • Act as a brand ambassador to lead employees towards the attainment of shared company goals.
  • Assist with and take responsibility for the health and safety of employees and customers.
  • Take on Gamesmaker duties as required to provide cover for holidays, sickness and during busy periods.
  • Train new and existing employees; ensuring they are fully up to date with our operation.
  • Performance management of employees and feedback
  • Manage the quality control process for your squad ensuring that areas of improvement are swiftly dealt with.
  • Undertake ad hoc projects and tasks as required by the operation and senior management.

Requirements

  • You have supervisory experience and are confident in undertaking people management duties.
  • You have relevant customer service experience and thrive on making the customer happy.
  • You have exceptional time keeping, are reliable and hard-working with good attention to detail.
  • You have excellent verbal and written communication skills
  • You have the ability to identify problems and use your initiative to come up with solutions
  • You are flexible and willing to do shift work including evenings and weekends.
  • You have bags of charisma, are enthusiastic with a proactive personality and ‘can do’ approach.
  • You have the ability to build good working relationships with team members and customers.
  • You can remain calm and resilient while under pressure in a fast paced environment.
  • You have the ability to respond to a diverse range of work-based scenarios.

What we offer

  • Experience of working in a dynamic and fun company.
  • Fully bespoke and in depth on the job training.
  • Team building and staff competitions.
  • Career development opportunities.
  • Competitive pay.

Please note that our interview process is comprised of three stages:

Stage I

Phone screening

Stage II

Interview with Management at our HQ near King’s Cross + Game

Stage III

Final interview

Only successful applicants with both CV and a cover letter will be contacted for Stage I. If you believe that you are the right candidate for this new and exciting role and feel that you you’ll bring energy and enthusiasm to the team, apply today by sending your CV with a cover letter addressed to our fictional boss, Mr Q. Good luck! :)

Job type: Full time

Salary: £24,000.00 / year

Education: Secondary education*

Location: London, Greater London*

Language: English*

*Required

Don’t see an opening that matches your background? We’re growing fast so it’s very likely that we will need great people to join our team in roles we haven’t had the opportunity to hire for or even considered yet!

If you’re interested in working at clueQuest but you don't see that perfect role listed yet, we'd still love to hear from you as we would happily get in touch if your background matches any new opportunity. To apply, send us your up-to-date CV along with a cover letter addressed to our 'boss' Mr Q via work@cluequest.co.uk and let us know how you can make a difference at clueQuest.

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