clueQuest Team clueQuest Team

Join us

The Company

At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently one of London's best live escape game providers..

Since 2013 we have hosted games for over 180,000 customers and we are the proud holders of the TripAdvisor Certificate of Excellence 2015, 2016 and 2017, editor’s choice on the Evening Standard’s list of London’s best immersive games, and critic's choice on TimeOut London’s London's best escape games list.

From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver immersive experiences that bring all generations together.

Working for us

Part of what makes us who we are today is owed to our amazing in-house team of game hosts, managers and creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!

Benefits of working for us include:

  • A dynamic and fun work environment
  • Chance to join us for off site events and showrooms
  • Team building events and staff competitions
  • Career development opportunities
  • Competitive pay

Life at clueQuest

If you would like to be part of a fun yet professional team, check our current job vacancies below and apply via work@cluequest.co.uk, quoting the position you are interested in. All applications must include an up-to-date CV and a cover letter addressed to our boss, Mr Q.

Good luck! :D

Available positions

The role

This is a key position within the company as you would be responsible for supporting the senior management team in ensuring that excellent customer service standards are maintained and operational activities run smoothly and efficiently.

We require someone who is available to work 40 hours per week (full-time) on a predefined schedule, including evenings and weekends.

As part of the role, you must be confident and proactive in providing leadership, training and supervision to a dedicated team of game hosts. You will also have a good working knowledge of employee relations, management, quality control and team performance. Excellent problem solving and people management skills are essential.

Responsibilities

  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Answers staff questions, helps with sorting out problems, and oversees game host work for quality and guideline compliance
  • Assists management with hiring processes and new team member training
  • Conducts team meetings to update members on best practices and company expectations
  • Generates and shares comprehensive and detailed reports about team performance
  • Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
  • Maintains an impeccable personal appearance and abides by the company’s dress code
  • Provides quality customer service, including interacting with customers, running games, answering customer enquiries, and effectively handling customer complaints

Requirements

  • Experience within the entertainment industry is an advantage but not essential
  • Strong oral and written communication skills
  • Results-oriented and able to motivate a team
  • Strong relationship building and customer service skills
  • Flexibility around working hours to include evenings and weekends
Pay: £24,000 per year

Please note that only applications with both a CV and a cover letter will be considered.

The role

Our game hosts - or gamesmakers - are the soul of the customer experience. In the words of escape game expert and enthusiast, Prof. Scott Nicholson, being a great games host is ‘a challenge akin to being a good teacher or a good corporate trainer.’

We require someone who is available to work a minimum of 24 hours per week on a predefined schedule, including evenings and weekends.

Your role will not only limit to facilitating games (i.e. brief teams in, make sure all puzzles are in good condition and help teams out when they get stuck), but will also involve a good understanding of your teams and of our games. Excellent people skills, enthusiasm and professionalism are a must since you will be interacting with teams from various backgrounds.

Responsibilities

  • Looks after customer teams, monitoring them throughout the whole duration of their game and providing them with assistance when needed.
  • Resets the escape rooms and conducts room checks before the start of every game to ensure that physical puzzles are working and that game props are in good condition
  • Informs customers of ongoing offers and promotions
  • Handles onsite cash or card payments for team upgrades or merchandise
  • Liaises with other game hosts and team leaders to ensure the best experience for every customer team
  • Answers customer questions and is proactive in finding solutions to any customer problems that might arise throughout the day
  • Assists team leaders and management with new team member training
  • Maintains an impeccable personal appearance and abides by the company’s dress code
  • Reports to team leader or management if certain props are low in stock and need reordering.
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards

Responsibilities

  • Relevant customer service experience
  • Experience within the entertainment industry is an advantage but not essential
  • Strong oral and written communication skills
  • Flexibility around working hours to include evenings and weekends
  • Excellent time keeping
Pay: £8.50/h

Please note that only applications with both a CV and a cover letter will be considered.

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