Jobs

At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently London's best live escape game.

Part of what makes us who we are today is owed to our amazing team of game hosts and operations officers. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you.

If you would like to be part of a fun yet professional team, check our current positions below and get in touch via work@cluequest.co.uk quoting the position you are interested in.

Available positions

The Company

As a company who holds a Certificate of Excellence on TripAdvisor, we pride ourselves on being a great place to play and work. Therefore, we are offering a position where you will have the freedom to allow your creative, customer focused, can-do attitude to thrive and make a real impact on our customer experience in this exciting field of entertainment and team building.

We are currently recruiting for the position of Operations Officer which is essentially a team supervisor role. This is a key position within the company as you would be responsible for supporting the senior management team to ensure excellent customer service standards are maintained and operational activities run smoothly and efficiently.

We require someone to work full-time (40 hours per week) on a rota basis to include evenings and weekends.

As part of the role, you must be confident and proactive in providing leadership, training and supervision to a dedicated team of game hosts. You will also have a good working knowledge of employee relations, management, quality control and team performance.

Responsibilities:

  • Undertake full line management responsibilities of a dedicated “squad”.
  • Lead shifts and provide the necessary day to day supervisory support to the business
  • Act as first port of call for all escalated customer relations matters, making final decisions for game hosts as required.
  • Attend weekly Operational Meetings with peers and senior management to discuss operational activity, address any concerns and input into the Company plans.
  • Act as a brand ambassador to lead employees towards the attainment of shared company goals.
  • Assist with and take responsibility for the health and safety of employees and customers.
  • Take on Gamesmaker duties as required to provide cover for holidays, sickness and during busy periods.
  • Work closely with the Company trainers to train new and existing employees; ensuring they are fully up to date with our gaming operation.
  • Monitor and manage the performance of employees
  • Manage the quality control process for your squad ensuring that areas of improvement are swiftly dealt with.
  • Ensure that company information is communicated to team members.
  • Undertake ad hoc projects and tasks as required by the operation and senior management.

Requirements

  • You have supervisory experience and are confident in undertaking people management duties.
  • You have relevant customer service experience and thrive on making the customer happy.
  • You have exceptional time keeping, are reliable and hard-working with good attention to detail.
  • You have excellent verbal and written communication skills
  • You have the ability to identify problems and use your initiative to come up with solutions
  • You are flexible and willing to do shift work including evenings and weekends.
  • You have bags of charisma, are enthusiastic with a proactive personality and ‘can do’ approach.
  • You have the ability to build good working relationships with team members and customers.
  • You can remain calm and resilient while under pressure in a fast paced environment.
  • You have the ability to respond to a diverse range of work-based scenarios.

What we offer:

  • Experience of working in a dynamic and fun company.
  • Fully bespoke and in depth on the job training.
  • Team building and staff competitions.
  • Career development opportunities.
  • Competitive pay.

Please note that our interview process is comprised of three stages:

  • Stage I: Phone screening
  • Stage II: Interview with Management at our HQ near King’s Cross
  • Stage III: Game + Final interview

Only successful applicants with both CV and a cover letter will be contacted for Stage I.

If you believe that you are the right candidate for this new and exciting role and feel that you you’ll bring energy and enthusiasm to the team, apply today by sending your CV with a cover letter addressed to our fictional boss, Mr Q.

Good luck!

The Company

clueQuest is an accessible experience to both the young and the young at heart. Participating teams have 60 minutes to escape the room using teamwork, communication and logic to gather clues and solve the puzzles.

With over 125 000 customers having experienced our missions, we are currently UK’s favourite live escape game according to TripAdvisor, Editor’s Choice on the Evening Standard’s list of ‘London’s best immersive games’, and Critic's Choice on TimeOut's ‘London's best escape games’ list.

Since 2013 we have hosted team buildings for groups from Google, IBM, Disney, Virgin, MasterLock,TripAdvisor, Deloitte, BBC and many more.

From building our own escape rooms to designing bespoke pop-up experiences for events, our in-house team of designers and creatives work around the clock to deliver immersive experiences that bring all generations together.

The Role

Our games and design knowledge are highly sought-after by companies from various domains ranging from TV & Entertainment to Charity and HR.

Therefore, we are looking for an experienced and enthusiastic Sales Manager to join our team in King’s Cross on a full-time basis and help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.

Responsibilities

  • Achieve growth and hit sales targets by successfully working closely with our in-house marketing team and higher management
  • Design and implement a strategic business plan that expands our company’s customer base and ensure our strong presence
  • Analyze our existing client base to identify new business opportunities
  • Identify and approach new potential partners and customers for our products and services
  • Help us build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Negotiate and secure attractive deals for our partners whilst working within an agreed margin
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets, consumer trends and market shifts while being fully aware of new products and competition status

Requirements

  • 2+ years of successful previous experience as a sales representative or sales manager, preferably in a similar environment (i.e Entertainment, Games etc)
  • At least two excellent references from a previous work place
  • BS/MS degree in Business Administration or a related field
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills
  • Excellent phone manner and good email copywriting skills
  • Committed to continuous education through workshops, seminars and conferences

This is a newly created position within the company, therefore we are looking to hire someone with the experience and confidence to start as soon as possible.

Please note that our interview process is comprised of three stages:

  • Stage I: Phone screening
  • Stage II: Interview with Management at our HQ near King’s Cross
  • Stage III: Game + Final interview and sales pitch based on a given scenario

Only successful applicants will be contacted for Stage I.

If you believe that you are the right candidate for this new and exciting role and feel that you you’ll bring energy and enthusiasm to the team, apply today by sending your CV with a cover letter addressed to our fictional boss, Mr Q.

Good luck!

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