The Company

At clueQuest we believe in the power of teamwork... and laser beams. Our immersive experiences bring all generations together which is why we are currently one of London's best live escape game providers.

Since 2013, we have hosted games for over 200,000 customers and we are featured as editor’s choice on the Evening Standard’s list of London’s best immersive games, and as critic's choice on TimeOut London’s London's best escape games list. In 2018 we have been awarded the TripAdvisor Certificate of Excellence for the third consecutive year.

From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver five star team experiences.

Working for us

Part of what makes us who we are today is owed to our amazing in-house team of game hosts, managers and creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!

Benefits of working for us include:

  • A dynamic and fun work environment
  • Chance to join us for off site events and showrooms
  • Team building events and staff competitions
  • Career development opportunities
  • Competitive pay

Available roles

The Role

The post holder will be responsible for facilitating escape games in various escape units and will ensure gaming activities run smoothly and efficiently. They will be confident and proactive in facilitating and communicating effectively with players and have an in-depth knowledge of all H&S, technical and maintenance functions. This is a part-time opportunity, we are looking for candidates who could help out during weekends mainly, but candidates who are looking for a zero-hour contract are welcome as well.

They will form an integral part of the team ensuring good customer relations are maintained and will be a strong advocate for promoting the clueQuest brand through communication of the latest marketing information.

Key Responsibilities

  • Start escape units, open first exits and prepare briefing area
  • Communicate with players through walkie-talkies during events
  • Meet and greet customers when they arrive
  • Brief and prepare players before the game
  • Provide game induction and background history
  • Continually monitor the game process and provide hints and tips to customers when needed
  • Acquire feedback and take photos of players after the game
  • Celebrate teams’ success and highlight achievements
  • Deal with customer queries and complaints
  • Assist in the training of new staff members
  • Highlight clueQuest marketing and promotional material
  • Debrief teams after the game
  • Encourage teams to leave customer reviews on Tripadvisor
  • Observe all company policies and adhere to set processes and training
  • Keep briefing area tidy and neat at all times

Health & Safety

  • Report any incidents to the Management Team and record appropriately in line with H&S regulations
  • Intervene and stop play if required to prevent damage and/or personal injury
  • Celebrate teams’ escape and give constructive and positive feedback

Maintenance

  • Manage co-workers to carry out maintenance and improvement works
  • Check and clean public spaces and toilets on a regular basis

Person Specification

Essential:
  • Customer service experience
  • Good time keeping and ability to multi-task
  • Excellent verbal and written communication skills
  • Ability to work under pressure and provide exceptional customer service
  • Can build effective relationships with a diverse range of clientele
  • Flexibility to respond to a range of different work situations
  • Logical thinker with excellent problem-solving skills
  • Excellent telephone and email manner
  • Familiarity and experience with a range of computer software
  • An outgoing and cheerful person with a strong work ethic
Desirable:
  • Experience of working within an events/escape game environment

To apply for this position, please submit your CV with a cover letter. : )

Job type: Full time / Part time

Salary: £8.50 / hour

Experience: Customer service - 1 year (Preferred)

Don’t see an opening that matches your background? We’re growing fast so it’s very likely that we will need great people to join our team in roles we haven’t had the opportunity to hire for or even considered yet!

If you’re interested in working at clueQuest but you don't see that perfect role listed yet, we'd still love to hear from you as we would happily get in touch if your background matches any new opportunity. To apply, send us your up-to-date CV along with a cover letter addressed to our 'boss' Mr Q via work@cluequest.co.uk and let us know how you can make a difference at clueQuest.

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