12 Days of clueQuest

Christmas Promotion

Promotion information & terms and conditions

The following specific terms and conditions ("General Promotional Terms & Conditions") together with clueQuest Ltd ("clueQuest") Voucher and Promo codes terms and conditions (which can be found at www.clueQuest.co.uk/terms-and-conditions) apply to the ‘12 Days of clueQuest’ promotion ("the Promotion") and the clueQuest Christmas Prize Draw ( the "Prize Draw").

The "Promoter" running the Promotion is clueQuest Ltd.

Any individuals who will take part in the Promotion (the "Customers") will be deemed to have understood these Promotional Terms and Conditions which are in conjunction with clueQuest Ltd’s normal full rules, terms and conditions, and will be bound by them.

Start and end date/time

The Promotion will run from 5:00 p.m. on 14th December 2018 until 11:59 pm on 25th December 2018 ("the Duration"). All times will be based on UK time.


The Promotion is open to individuals who are UK residents and aged 18 or over.

Our employees, agencies, freelancers, contractors (and those of any of our promotion partners, associated companies or prize providers) and their immediate family members or households (whether related or not), and anyone else professionally involved with the relevant Promotion, are excluded from entering and from winning ("Excluded Individual(s)").

To enter, Customers must purchase an escape room gift voucher from our website at www.clueQuest.co.uk/Voucher.

Winner selection/notification

There is a guaranteed prize with every separate purchase.

In addition, one winner will be selected at random for the clueQuest Christmas Prize Draw from the Customers who purchased escape room gift vouchers during Promotion dates. This will be done by an automated process.

Daily prizes will be confirmed in a separate, automated email which will be sent at 11:59 pm, every day. In order to claim the prizes, follow the instructions which will be provided to you.

The clueQuest Christmas Prize Draw winner will be notified via an automated email at 12:00 pm on the 26th of December. The email will include instructions on how to redeem the prize.


The following main prizes can be won across 12 days:

  • 3 x £50 Amazon voucher codes
  • 3 x £50 ASOS voucher codes
  • 1 x clueQuest Experience for 3 Players (valid for any real-life Mission)
  • 1 x clueQuest Experience for 5 Players (valid for any real-life Mission)
  • 1 x clueQuest Experience for 6 Players (valid for cQ Origenes only)
  • 1 x £50 clueQuest Game Credit (valid for any real-life Mission)
  • 1 x Ubisoft VR Experience for 2 Players (valid for Escape The Lost Pyramid)
  • 1 x Ubisoft VR Experience for 4 Players (valid for Escape The Lost Pyramid)

Guaranteed daily prizes include:

  • £10 clueQuest Game Credit (valid for any real-life Mission)
  • £20 clueQuest Game Credit (valid for any real-life Mission)
  • £30 clueQuest Game Credit (valid for any real-life Mission)

Bonus prize (clueQuest Christmas Prize Draw):

  • 1 x clueQuest family escape room experience for up to 12 players (valid for any real-life Mission(s))

Each prize is non-transferable, non-refundable and no cash alternative is available.

If we consider it necessary or appropriate, a prize or prizes (or part thereof) might be varied or swapped for a suitable alternative which will be decided in our sole discretion.

If you fail to claim the prize within the time-limit or fail to comply with any other instructions or time-limits notified to you or provide us with incorrect or fraudulent information, you will forfeit your right to the prize. We will then select an alternative winner.

You’ll need proof of purchase (e.g. clueQuest confirmation email) to claim the clueQuest family escape room experience for up to 12 players.

The prize cannot be used in conjunction with other clueQuest offers or promotions.

Third party terms and conditions apply to Amazon and ASOS voucher codes. For more information, please check the providers’ websites.

Customers can win more than one prize per Promotion, with every separate gift voucher purchase.


Each prize voucher code is unique. You are responsible for the safekeeping of your voucher code.

clueQuest Ltd. will not be liable for any mistakes made when filling out personal details required for finalizing a gift voucher purchase (i.e. wrong email address or wrong name provided).

We reserve the right to withdraw or amend any Promotion, specific rules and/or these terms and conditions if we consider it necessary or appropriate to do so for reasons beyond our reasonable control or if there has been a broadcasting or printing error, etc. Any changes will be posted here and/or on our website.

When entering this Promotion or claiming a prize you must use your real name. You may be required to provide us with proof of your identity and eligibility on request. Failure to provide adequate information (or to adequately prove eligibility) may result in your disqualification and/or withholding or withdrawal of a prize.

Data Protection

Your personal data will be collected and processed by us in order to administer the prizes.

We will also use entrants’ personal data for marketing purposes where consent has been provided.

For more details of our use of personal data please read our Privacy Policy.

Other rules

These terms and conditions, represent the entire agreement between you and us in relation to the Promotion and the prizes. The invalidity, illegality, or unenforceability of the whole or any part of the terms and conditions or any specific rules does not affect the remainder of these terms and conditions or any specific rules, which will remain in full force and effect. These terms and conditions and the specific rules do not create any right or benefit enforceable by any third party.

The Promotion, and these terms and conditions are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English courts.

For all enquiries in relation to this Promotion or these terms and conditions, please contact escape@cluequest.co.uk.